IT Support
Confidential Company
Posted on 17 Dec
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Experience
2 - 4 Years
Job Location
Education
Bachelors in Computer Application(Computers)
Nationality
Indian
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide first-line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.
- Diagnose and troubleshoot hardware and software problems, utilizing remote access tools to expedite solutions without on-site visits.
- Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.
- Assist in the setup and configuration of new hardware and software, ensuring users are equipped with the necessary tools to perform their duties.
- Document and track user issues in a ticketing system, providing detailed reports to help identify trends and improve support processes.
- Conduct training sessions for employees on new technologies and systems, empowering them to utilize resources effectively.
- Collaborate with other IT teams to escalate complex issues, ensuring that all user concerns are addressed in a timely manner.
- Maintain inventory of IT assets, ensuring proper allocation and monitoring of equipment across the organization.
- Stay current with industry trends and emerging technologies to provide informed recommendations for system improvements.
- Participate in disaster recovery planning and execution, ensuring business continuity in the event of system failures or data loss.
Desired Candidate Profile
- Bachelor’s degree in Computer Science, Information Technology, or a related field, showcasing a solid educational foundation.
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, demonstrating technical expertise.
- A minimum of 2 years of hands-on experience in IT support roles, showcasing the ability to handle diverse technical challenges.
- Experience in a corporate IT environment, with a preference for candidates who have worked in fast-paced settings.
- Proven proficiency in troubleshooting Windows and macOS environments, including familiarity with various software applications.
- Fluency in English, with additional language skills being a plus, to effectively communicate with a diverse user base.
- Strong analytical skills to diagnose problems quickly and propose effective solutions, ensuring minimal downtime.
- Exceptional communication skills, both verbal and written, to convey technical information clearly to non-technical users.
- A proactive attitude and willingness to learn, enabling continuous improvement and adaptation to new technologies.
- Ability to work collaboratively in a team environment, fostering positive relationships with colleagues and users alike.
Employment Type
- Full Time
Company Industry
- General Trading
- Export
- Import
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT Technician
- IT Support Specialist
- Troubleshooting
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Confidential Company
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