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IT Support


Posted on August 2, 2018

1 - 2 years Other - United Arab Emirates

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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¢ Research and identify solutions to software and hardware issues
¢ Diagnose and troubleshoot technical issues, including account setup and network configuration
¢ Ask customers targeted questions to quickly understand the root of the problem
¢ Track computer system issues through to resolution, within agreed time limits
¢ Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
¢ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
¢ Provide prompt and accurate feedback to customers
¢ Refer to internal database or external resources to provide accurate tech solutions
¢ Ensure all issues are properly logged
¢ Prioritize and manage several open issues at one time
¢ Follow up with clients to ensure their IT systems are fully functional after troubleshooting
¢ Prepare accurate and timely reports
¢ Document technical knowledge in the form of notes and manuals
¢ Maintain jovial relationships with clients

IT - Software Services

IT Software

Desired Candidate Profile

¢ Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
¢ Hands-on experience with Windows/Linux/Mac OS environments
¢ Good understanding of computer systems, mobile devices and other tech products
¢ Ability to diagnose and troubleshoot basic technical issues
¢ Familiarity with remote desktop applications and help desk software (eg. Zendesk)
¢ Excellent problem-solving and communication skills
¢ Ability to provide step-by-step technical help, both written and verbal
¢ BS degree in Information Technology, Computer Science or relevant field
¢ Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus


Linux Windows Technical Support Microsoft Cisco Information Technology Computer Science Remote Desktop It Network Configuration


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