IT Support Specialist Andalusia Group Posted on December 2, 2019 1 - 2 years Alexandria - Egypt Bachelor of Science(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Respond to customer queries in a timely and accurate way, via phone, email or chat• Identify customer needs and help customers use specific features• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints on social media and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Gather customer feedback and share with our Product, Sales and Marketing teams• Assist in training junior Customer Support Representativesjob requirements1 yearNot Specified at leastComputer and Network Security Company Industry IT - Hardware & Networking Department/Functional Area IT Software Desired Candidate Profile Experience as a Customer Support Specialist or similar CS role• Familiarity with our industry is a plus• Experience using help desk software and remote support tools• Understanding of how CRM systems work• Excellent communication and problem-solving skills• Multi-tasking abilities• Patience when handling tough cases• BSc in Information Technology or relevant diploma Keywords IT Support Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for IT Support Specialist Jobs also searched IT Support Specialist Jobs IT-Software Jobs Product Sales Jobs Marketing Jobs Networking Jobs CRM Jobs Social Media Jobs Andalusia Group View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/252870-IT-Support-Specialist-Andalusia-Group-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?