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IT Support Specialist

Andalusia Group

Posted on December 2, 2019

1 - 2 years Alexandria - Egypt

Bachelor of Science(Other). Any Nationality

Opening 01

Job Description

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Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
job requirements
1 year
Not Specified at least
Computer and Network Security


IT - Hardware & Networking

IT Software

Desired Candidate Profile

Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

Keywords

IT Support Specialist

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Andalusia Group


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