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IT Support Specialist

Kempinski Hotel

Posted on July 9, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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IT Support Specialist
To handle the running of day to day challenges in the scope of IT in the Hotel as per set standards, policies and procedures.
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises of 391 luxuriously appointed rooms, of which 56 are exquisitely spacious suites. Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon. The hotel s wide variety of international restaurants, the Parisian-inspired Cinq Mondes Spa, boutique mall and cinema provide ample dining and entertainment attractions. With its opening in 2018, the hotel s classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.
Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• Solve technical and operational challenges in the scope of IT reported by users.
• Assist users and guests when hardware or software problems arise quickly and efficiently
• Follow Kempinski code of practice as related to security and operation of computer systems with a thorough knowledge of standards of operating procedures. 
• In cooperation with the IT Manager, suggests on the existing and future systems being developed or implemented. 
• To assist the IT Manager in all stages of the day to day operation of the Hotel.
• To support computers in hardware and software malfunction in coordination with all the departments.
• To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-acti vely seek for preventative maintenance.
• Follow up on and maintain knowledge of new systems that can help in streamlining the processes in the hotel.
• Maintain the security and confidentiality of all software and information stored in the hotel systems
• Conduct Redundancy tests on Network, Analyse traffic and security observation software
• Apply practices to maximize server performance 
• Carrying out regular network start up and close down  processes and maintaining control data
• Maintaining and managing LAN/Wan.
• Maintain a regular preventive maintenance schedule
• Provide 24 x 7 on-call duties as required
• Maintain complete record of the systems related inventory.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Perform any other duties as assigned to him/her by management.

Hotels / Hospitality

IT Software

Desired Candidate Profile

Desired Skills & Qualifications:
• All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.
• IT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.
• All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.
• All Kempinski standards related to guest facing technology are implemented to an acceptable level.
• The IT Manager is fully supported in his role.


IT Support Specialist


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