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IT Support Staff

Client of Becomas

Posted on July 5, 2018

2 - 3 years Sharjah - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry.
Job Description:
Troubleshoot basic network issues.
Escalate unresolved calls to 2nd level support team.
Log all calls in the service desk application/ program.
Take ownership of user problem and follow up the status of problems of behalf of the user and communicate progress in a timely manner.
Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
Receiving, logging and managing of calls from internal staff via telephone and email.
First level support troubleshooting of IT related problems from in-house software to hardware such as laptops, PC?s and printers.
To maintain a high degree of customer service for all support queries and adhere to all clients? policies and principles.
Provides stat report to the management as required.
Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.
Job Requirements :
Should have MCSE certification.
Networking skills for troubleshooting and resolving tickets.
Excellent Communication skills.
2 years previous IT Service Desk or Call center (Tech support).
Strong knowledge of Microsoft based operating system with emphasis on latest MS OS and office versions.
Basic User active group directory administration.
Overall awesome attitude in resolving IT issues.

IT Software


Microsoft Active Directory Mcse Customer Service Project Coordinator It Service Desk Technical Support It Support Troubleshooting Management


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Client of Becomas

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Website http://becomas.com/job/it-support-staff/

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