IT Support Staff Client of Becomas Posted on July 5, 2018 2 - 3 years Sharjah - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry. Job Description: Troubleshoot basic network issues. Escalate unresolved calls to 2nd level support team. Log all calls in the service desk application/ program. Take ownership of user problem and follow up the status of problems of behalf of the user and communicate progress in a timely manner. Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Receiving, logging and managing of calls from internal staff via telephone and email. First level support troubleshooting of IT related problems from in-house software to hardware such as laptops, PC?s and printers. To maintain a high degree of customer service for all support queries and adhere to all clients? policies and principles. Provides stat report to the management as required. Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc. Job Requirements : Should have MCSE certification. Networking skills for troubleshooting and resolving tickets. Excellent Communication skills. 2 years previous IT Service Desk or Call center (Tech support). Strong knowledge of Microsoft based operating system with emphasis on latest MS OS and office versions. Basic User active group directory administration. Overall awesome attitude in resolving IT issues. Company Industry Consulting / Management Consulting / Advisory Services Department/Functional Area IT Software Keywords Microsoft Active Directory Mcse Customer Service Project Coordinator It Service Desk Technical Support It Support Troubleshooting Management REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs Support Staff Jobs in Dubai IT-Software Jobs in Dubai IT Service Desk Jobs in Dubai Technical Support Jobs in Dubai Customer Service Jobs in Dubai Project Coordination Jobs in Dubai Call Center Jobs in Dubai Support Staff Jobs in UAE IT-Software Jobs in UAE IT Service Desk Jobs in UAE Technical Support Jobs in UAE Customer Service Jobs in UAE Project Coordination Jobs in UAE Call Center Jobs in UAE Support Staff Jobs IT-Software Jobs IT Service Desk Jobs Technical Support Jobs Customer Service Jobs Project Coordination Jobs Call Center Jobs Client of Becomas View Contact Details Contact Name/ Designation: - Website http://becomas.com/job/it-support-staff/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?