IT Support technician EXCIS COMPLIANCE LIMITED Posted on May 1, 2019 2 - 3 years Cairo - Egypt Diploma(Other). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB To provide technical support; answering support queries either onsite or via phone or email.To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.To take ownership of user problems and be proactive when dealing with user issues.To log all calls on the call logging system and maintain full documentation.Respond to inquiries from clients and help them resolve any hardware or software problems.Maintain a log of any software or hardware problems detected.Support users in the use of Computer equipment by providing necessary training and advice.To escalate more complex service issues to the relevant IT personnel.Troubleshooting & Problem Solving of Workstation related problemsMaintaining Asset Register of all IT equipment in IS Workshop and DepartmentManaging and maintaining Workstations 7/8/10Implementing workstations 7/8/10Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPointInstallation and Support of Network & Local PrintersInstallation of Desktop IP PhonesRequired to work long hours from time to timeBasic MS Active Sync & Blackberry knowledgeSetups of iPad, iPhone and Android devicesAbility to do remote support (Tools will be provided)Requirements• Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.• Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office• Outstanding Client Service Skills• Administration experience of MS Active Directory users & groups, policies and management concepts• Diploma in IT or A /N certification• 2 Years of experience in Desktop Support• Effective communication in English Company Industry IT - Software Services Department/Functional Area IT Hardware Support / IT Hardware Repair & Maintenance Keywords IT Support technician REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for IT Support Technician Jobs also searched IT Support Technician Jobs IT-Hardware Jobs IPad Jobs Networking Jobs Technical Support Jobs Hardware Jobs Desktop Support Jobs EXCIS COMPLIANCE LIMITED View Contact Details Contact Name/ Designation: - Website https://recruit.zohopublic.com/recruit/PortalDetail.na?iframe=true&digest=yO1wLFNb2TI8iTkQVMdKfHGAUnkE7bVo.a85bxdBEmQ&widgetid=371351000000072311&jobid=468260000001636001 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?