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IT Support technician


Posted on May 1, 2019

2 - 3 years Cairo - Egypt

Diploma(Other). Any Nationality

Opening 01

Job Description

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To provide technical support; answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system and maintain full documentation.
Respond to inquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To escalate more complex service issues to the relevant IT personnel.
Troubleshooting & Problem Solving of Workstation related problems
Maintaining Asset Register of all IT equipment in IS Workshop and Department
Managing and maintaining Workstations 7/8/10
Implementing workstations 7/8/10
Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
Installation and Support of Network & Local Printers
Installation of Desktop IP Phones
Required to work long hours from time to time
Basic MS Active Sync & Blackberry knowledge
Setups of iPad, iPhone and Android devices
Ability to do remote support (Tools will be provided)
• Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Outstanding Client Service Skills
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Diploma in IT or A /N certification
• 2 Years of experience in Desktop Support
• Effective communication in English

IT - Software Services


IT Support technician


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