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IT Support Technician in Tangier (partner)

EXCIS COMPLIANCE LIMITED

Posted on May 10, 2019

3 - 5 years Tangier - Morocco

Diploma. Any Nationality

Opening 01

Job Description

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Your responsibilities will be:
To provide technical support; answering
support queries either onsite or via phone or email.
To maintain a high degree of customer
service for all support queries and adhere to IS Policies and Procedures.
To take ownership of user problems and be
proactive when dealing with user issues.
To log all calls on the call logging
system and maintain full documentation.
Respond to enquiries from clients and
help them resolve any hardware or software problems.
Maintain a log of any software or
hardware problems detected.
Support users in the use of Computer
equipment by providing necessary training and advice.
To escalate more complex service issues
to the relevant IT personnel.
Troubleshooting & Problem Solving of
Workstation related problems
Maintaining Asset Register of all IT
equipment in IS Workshop and Department
Managing and maintaining Workstations
7/8/10
Implementing workstations 7/8/10
Implementing & Support of MS Office
2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS
PowerPoint
Installation and Support of Network &
Local Printers
Installation of Desktop IP Phones
Required to work long hours from time to
time
Basic MS Active Sync & Blackberry
knowledge
Setups of iPad, iPhone and Android
devices
Ability to do remote support (Tools will
be provided)
Requirements
Technical and other Requirements:
Excellent skills in user IT infrastructure Desktops, Laptops,
Printers, Handhelds, Smartphone etc.
Proven technical skills in Microsoft Windows desktop operating
systems and business productivity applications i.e. Office
Outstanding Client Service Skills
Administration experience of MS Active Directory users & groups,
policies and management concepts
Diploma in IT or A /N certification
3-5 Years of experience in Desktop Support
Effective communication in English and local language


IT - Software Services

IT Software

Keywords

IT Support Technician in Tangier (partner)

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EXCIS COMPLIANCE LIMITED


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