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IT Systems Manager

Abu Dhabi Commercial Bank

Posted on July 13, 2018

12 - 13 years Abu Dhabi - United Arab Emirates

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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To lead and manage technology projects and change initiatives, align technology capabilities with technology and business strategies and needs while effectively allocating resources to support business with the implementation, management and maintenance of the assigned portfolio of banking applications
System Management
Manage a portfolio of banking applications along with managing key support processes like problem management and incident management and ensure effective performance monitoring metrics, dashboards and service levels are in place and utilised
Undertake complex technical evaluations of existing infrastructure and ensure priorities are assessed and defined in order to determine upgrade capacity plans and needs that will enhance system performance and put forward comprehensive recommendations Lead capacity planning for new and existing systems and in the resulting technology change that may impact future development in technology services and systems within the bank
Lead development and implementations of processes for ensuring that overall architecture and systems integration of the respective systems acquired by the Bank has a commonality and direction which will be sustainable for the foreseeable future in both banking and technology perspectives
Project Management and Change Delivery
Manage and ensure delivery of multiple technology projects and change deliverables in a high priority, medium or strategic level for respective functional area within time and budget, developing project approvals, RFPs, technical documents, procedures, transition plans while contributing to development of detailed business cases in line with the required standard
Lead the adoption of Project Management framework principles in compliance with ADCB standards while recommending improvements to ensure efficient project delivery
Lead the design, development and implementation of technology solutions through business and application architecture principles and maintain efficient and agile technology for the business
Evaluate technology capabilities, system architecture and solution fitment of system design, development, integration and implementation in order to ensure that the developed solutions / systems meet bank s expansion and technology services requirements
Business Alignment
Co-ordinate with business stakeholders to understand the business unit s technology requirements and assist them in translating these requirements into IT project deliverables
Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices taking into account international best practice, improvement of business processes, cost reduction, and productivity improvement
Manage business technology initiatives and ensure that technology provisions are alighted with business priorities and requirements
Budget Management
Contribute to the preparation of the business area s
budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
People Management
Manage self and team in line with ADCB s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Manage the effective achievement of the team s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation
Policies, Processes, Systems and Procedures
Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
Vendor Management
Manages systems vendors and their onsite resources through the required stages of systems implementation and post implementation and develop or modify service level agreements as required to meet ADCB needs for sustainable service support, evaluate effectiveness and adequacy of support and take corrective measures.
Continues Improvement
Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank s required levels of service in all internal and external customer interactions

Banking / Financial Services / Broking

IT Software

Desired Candidate Profile

Minimum Experience
At least 12 years of experience in technology services with a banking industry background, with at least 3 - 5 years in a managerial capacity for management of financial applications/technical systems
Minimum Qualifications
Bachelor s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Capacity planning
Negotiating and mediating
Portfolio and project management
Data management
Emerging technologies
Job Code: 1535
Effective Date of JP: 010116
Version: 1
Enterprise architecture
Information management
Information security
Information technology policy and planning
Information technology service operations
Software engineering and development
Systems analysis and design
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge in at least 3-5 of the following; Core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ATM/Pos acquiring, telephony and voice systems
• Familiar with Digital Payments and Remittances Wallets, Cards, Mobile Platforms & mPos
• Domestic and Cross Border Payments Inter Operability and Settlements process
• Instant Payments and Open Application Programming Interfaces (APIs) SWIFT GPII. Real Time Payments
• Familiar in Payment Orchestration Process, Intelligence Processing, prioritization, STP Processes and real time payment monitoring.
• Sufficient knowledge in Industry Standard Messaging MX /ISO20022
• Exposure to Dynamic Pricing models, exchange rates, referential data like SSI
• Familiar with technology Innovations , digital currencies and BlockChain technology and Payment Security
• Customer Value Chain Electronic and Mobile Commerce, Contactless Payments/NFC , Wearables, Wallets, Mobile Devices, Cards
• Tokenized Payments, Apple Pay, Samsung Pay, App to App Payments, In-App Payments
• Having a working experience with technologies and concepts such as Java, SOA, Web Services, Micro Services, SOAP, WSDLs, and XML.
• Co-ordinate with business stakeholders to understand the business technology requirements and assist in translating these requirements into IT project deliverables
• Evaluate technology capabilities, system architecture and solution fitment of system design, development, integration and implementation in order to ensure that the developed solutions / systems meet bank s expansion and technology services requirements


XML Project management SOA Business intelligence Middleware Information security PMP System architecture Analytics Information technology


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Abu Dhabi Commercial Bank

Founded in the year 1985, Abu Dhabi Commercial Bank is a full-service commercial bank that offers a comprehensive range of products and services including private banking, corporate banking, commercial banking, retail banking, cash management, investment banking, wealth management, corporate finance , foreign exchange, Islamic products, interest rate and currency derivatives, property management services and project finance. Today, ADCB has more than 50 branches and cash offices in the United Arab Emirates and 300 ATM's spread throughout the UAE. The bank has two branches in India as well.

The Emiratization strategy chalked by ADCB has been rewarded with Best Emiratization Awards four times. The bank’s success is backed by the Emarati Academy, which is working to provide necessary knowledge and training to ensure that the high school and university graduates graduating from their institution are fully prepared for branch or departmental roles.

ADCB’s aim is to become the most valuable bank in the UAE. Towards this end, the bank has grown and its presence and has gone from strength to strength with more than 5000 employees. The bank is committed to bringing out the very best from each and every employee. It believes in assessing not just the employee’s performance on the basis of the results achieved but also on the basis of how these results are achieved.
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