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IT Systems Manager


Posted on January 15, 2020

2 - 3 years Baghdad - Iraq

Bachelor of Science(Computers), Other(Other). Any Nationality

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Job Description

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Supporting the Most Exciting and Meaningful Missions in the World
IT Systems Manager
Job Description
The Information Technology (IT) Systems Manager will be responsible for the management and policy development of PAE IT and Telecommunication systems in Iraq.
This position is located at the Baghdad Embassy Compound in Baghdad, Iraq.
The Information Technology Systems Manager s primary responsibilities shall include, but are not limited to:
• The oversight and coordinate of the operations of all PAE IT communications and computer systems which enables PAE personnel to continue O&M operations 24 hours a day
• Providing standard operating procedures (SOPs) and IT operational standards
• The facilitation, oversight and validation for all server backups, archiving, and recovery operations
• Being the proponent for all IT related services subcontracts
• Providing and/or coordinating any required specialized training of PAE IT and communications site technicians
• Facilitating, overseeing, and assisting with the installation, testing, maintaining, updating, and troubleshooting of all PAE hardware, software and communications systems products
• Establishing, implementing and monitoring PC standards and procedures to include backup and recovery procedures
• Facilitating and/or assist with the identification, evaluation, and correction of hardware, software, and operational problems
• Overseeing the development and maintaining of necessary service logs and records
• Coordinating required and/necessary hardware, software and systems updates from vendors
• Providing technical guidance, and if necessary, one-to-one training to end-users
• Developing project plans, implementing, overseeing, and coordinating the involvement of the appropriate staff, clients, and vendors to ensure effective implementation and fielding of new or enhanced IT and communications systems
• Overseeing and monitor the timely resolution of user service desk/help desk tickets to include service requests, problem resolution and requests for new or replacement equipment
• Monitoring the status of/with manufacturers and service providers of current/ in force maintenance agreements, warranties, and site licenses
• Overseeing, and assist with as necessary, the installation of internet/intranet systems to include servers, firewalls, internet appliances, broadband transceivers, power supplies, racks & cabinets, switches, hubs, fiber optic cables and CAT5 data cable
• Overseeing, and assist as necessary, with the troubleshooting of all IT systems to maintain stability and reliability
• Performing other duties as assigned
• Education: This position must have a Bachelor s Degree in Information Technology, Computer Science or related field
• Security Vetting : Must have or be able to obtain a Department of State recognized and approved Top Secret clearance and must maintain eligibility at the required security level for the duration of the contract
• Language Skills: Strong professional English communication skills, both oral and written
• Citizenship: US Citizenship is required for this position
• Medical: Favorable passage of a drug screen and physical examination
• Candidate should have five or more years of related experience working in the field of Information Technology
• The candidate must have 2 years experience as an Information Technology Supervisor
• The candidate must be able to demonstrate problem solving and organization skills
• The ability to act independently is required
• Candidate must be able to demonstrate analytical skills, researching skills, strong MS Office Suite skills and possess the drive to learn new computer tools
• Having a certification as a Microsoft Certified Systems Engineer and Cisco Certified Network Administrator is highly preferred
• Experience working with PAE
• Prior overseas experience is highly desirable
• Knowledge of principles and processes for providing excellent customer services
• Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules
• Cross-cultural sensitivity with an international perspective
• Expert computer skills, specifically in Microsoft Word and Excel
• Ability to become an active and functioning member of a team
• Must have the ability to be innovative and be an agent for change
• Expert communication skills to facilitate and disseminate information

General Trading / Export / Import

IT Software


IT Systems Manager


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Founded in 1955, PAE is a leading provider of enduring support for the essential missions of a broad range of customers, including the U.S. government, its allied partners and various international organizations. Having its headquarters in Arlington, VA, USA, the company’s portfolio includes ca pabilities in critical infrastructure, integrated security solutions, aviation, expeditionary logistics, capacity building and stabilization, enterprise-level technology products and software, and identity and information management solutions.

Since its inception, PAE has been supporting the execution of complex missions of its clients around the globe by providing national security solutions, stability operations and global logistics solutions. Strongly committed to bring diversity, PAE includes a global workforce of over 15,000 professionals in more than 60 countries. The company recognizes the best talent from different parts of the world to deliver 100% customer satisfaction. Moreover, PAE is an equal opportunity employer that is always on the lookout for skilled and dedicated people.

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