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IT Systems Supervisor

Kempinski Hotel

2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on May 4, 2018 1 Opening

Job Description

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IT Systems Supervisor
handle the running of day to day challenges in the scope of IT in the Hotel as
per set standards, policies and procedures.
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald
Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36
are exquisitely spacious suites. Surrounded by pristinely landscaped tropical
gardens are eight highly appointed royal villas with stunning views of the Palm
Lagoon. The hotel s wide variety of international restaurants, boutique mall
and cinema provide ample dining and entertainment attractions. With its opening
in 2018, the hotel s classical design will complement the Kempinski Residences
and Hotel Apartments Palm Jumeirah, which has been developed in the same
architectural style and is located on the adjacent plot.
Key Responsibilities:
Responsibilities and essential job functions include but are
not limited to the following:
• Solve technical and
operational challenges in the scope of IT reported by users.
• Assist users and
guests when hardware or software problems arise quickly and efficiently
• Follow Kempinski code
of practice as related to security and operation of computer systems with a
thorough knowledge of standards of operating procedures.
• In cooperation with
the IT Manager, suggests on the existing and future systems being developed or
• To assist the IT
Manager in all stages of the day to day operation of the Hotel.
• To support computers
in hardware and software malfunction in coordination with all the departments.
• To manage and
prioritize any IT problems, impacting either revenue and/or the guest for quick
resolution and pro-actively seek for preventative maintenance.
• Follow up on and
maintain knowledge of new systems that can help in streamlining the processes
in the hotel.
• Maintain the security
and confidentiality of all software and information stored in the hotel systems
• Conduct Redundancy
tests on Network, Analyse traffic and security observation software
• Apply practices to
maximize server performance
• Carrying out regular
network start up and close down processes and maintaining control data
• Maintaining and
managing LAN/Wan.
• Maintain a regular
preventive maintenance schedule
• Provide 24 x 7
on-call duties as required
• Maintain complete
record of the systems related inventory.
• Perform all duties
and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve overall objectives of
this position.
• To understand and
strictly adhere to the Rules & Regulations established in the Employees
Handbook and the Hotel s policy on Fire, Hygiene, Health & Safety.
• To ensure that all
potential and real hazards are reported and rectified immediately.
• To understand and
strictly adhere to the Hotel s Employee rules & regulations.
• To report for duty
punctually wearing the correct uniform and name tag at all times.
• Perform any other
duties as assigned to him/her by management.

Industry Type : Hotels / Hospitality
Functional Area : IT Software

Desired Candidate Profile

Desired Skills & Qualifications:
• All IT Systems are running smoothly in the hotel and
the IT function is acting in a proactive manner rather than reactive.
• IT is driving efficiencies in the use of applications
enabling the other departments to successfully complete their tasks.
• All Corporate IT related policies and procedures have
been implemented and a successful self audit has been carried out.
• All Kempinski standards related to guest facing
technology are implemented to an acceptable level.
• The IT Manager is fully supported in his role.
About Kempinski
Hoteliers since
1897, we have travelled the world in search of the most fascinating
destinations without ever forgetting the finest traditions of our European
heritage. We are dedicated to please, educated to entertain, and we never
compromise on the European elegance of service. We pride ourselves on
delivering a beautiful performance for each and every one of our guests. And
for our employees, we provide a stage on which they can flourish and realise
their full potential.
Embrace an
experience as individual as you are


Service Auditing Operations Preventive maintenance WAN Policies LAN management Entertainment Architecture Supervisor

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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