IT Systems Support Engineer

flyadeal Egypt

The role is responsible for supporting Companywide provision for computer operations hardware, infrastructure software and associated I.T. support for the user community.

Key Responsibilities

• Provide 1st and 2nd level support.
• Perform planned activities in conjunction with the relevant business function to deliver the required computer equipment.
• Deliver the on-going I.T. & Help Desk support services to the flyadeal community.
• Perform planned activities to maintain a stable and robust, fit for purpose, central computer operations infrastructure for the company.
• Perform planned activities to deliver enhancements to the company s computing infrastructure.
• Report on actual performance against service level agreements with external suppliers throughout the flyadeal IT user community with external suppliers of IT related products and services.
• Install, configure, test, and maintain operating systems, application software, systems, and networking systems and IOS.
• Perform regular preventive maintenance to data centre, networking devices and systems.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies.

Requirements":"

• Bachelor's degree in computer science, information technology, or a related field.
• Minimum 2 years experience in maintaining computer operations and I.T. Experience in multi-site environment in a company similar in size to flyadeal is a plus.
• Sound knowledge of business computing, the equipment required to deliver it, and the mechanisms for finding faults and taking remedial action.
• Understanding of the attributes of various types of computing equipment that are available and understanding their comparative capabilities and performance in relation to their cost.
• WAN & LAN technologies.
• Support techniques for information management systems.
• Computer hardware & software.
• Microsoft office 365 and Servers.
• Problem-solving skills.
• Analytical skills.
• Strong communication and interpersonal skills.
• Attention to details.
• Stress tolerance.
• Customer service orientation.

Skills":["macos","windows","it support","wan","ios","microsoft office 365 tools","lan","hardware & software management"],