IT Technical Support Engineer ORYX MIX CONCRETE PRODUCTS LLC

Key Responsibilities

Provide Technical Assistance: Respond to technical support requests from users via phone, email, chat, or in person. Diagnose and Troubleshoot: Identify, research, and resolve software and hardware issues, including account setup, network configuration, and system errors. Installation and Configuration: Install, configure, and manage computer systems, software, networks, printers, and mobile devices. Escalation and Collaboration: Properly escalate unresolved issues to appropriate internal teams (e.g., software developers, senior engineers). Documentation and Reporting: Prepare accurate and timely reports, document technical knowledge. Maintenance and Monitoring: Monitor and maintain systems and networks, perform system updates, manage data backups, and assist with security compliance and patch management.

Skills and Qualifications

Proven Experience: Prior work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role is often required. Technical Knowledge: Hands-on experience with Windows environments, a good understanding of computer systems, mobile devices, and network infrastructure (TCP/IP, DNS, DHCP). Problem-Solving: Excellent analytical and problem-solving skills with the ability to provide step-by-step technical guidance, both written and verbal. Communication & Interpersonal Skills: Strong written and verbal communication and customer service skills to interact professionally with both technical and non-technical audiences. Tools & Software: Familiarity with help desk software, remote desktop applications, and common business applications like Microsoft 365. Physical Demands: Some roles may occasionally require the ability to lift equipment or perform minor physical installations of cabling or hardware.