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IT Technical Support

Client of Wuzzuf

3 - 5 years Cairo - Egypt

Any Nationality


, Posted on May 31, 2018 1 Opening

Job Description

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Install and configure computer hardware, systems, networks, printers, scanners operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff through a series of actions, either face-to-face or over the phone or ticketing system, to help set up systems or resolve issues
• Responding in a timely manner to service issues and requests
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Set up new users' accounts and profiles and deal with policy issues
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Test and evaluate new technology
Working Conditions: Flexible shifts based on work need


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : IT Software

Desired Candidate Profile

Experienced Information Technology Specialist with a demonstrated history of working in the outsourcing/offshoring industry.
• Skilled in Service-Level Agreements (SLA), Workforce Management, Contact Centers, Networking, and Business Process Outsourcing (BPO). Strong engineering profession
• Bachelor of Information System or any discipline related to the IT field.
• Experience in the latest IT and software trends as well as knowledge
• of the hardware.
• Excellent command of the English language and Microsoft Applications (Excel- Word-PowerPoint- Outlook).
• Can work on flexible shifts based on work need.
• Excellent communication skills, able to work under pressure and multi-tasked person

Keywords

Technical support Information technology BPO Computer science Computer hardware Ticketing Microsoft applications Service level business process outsourcing Powerpoint

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Client of Wuzzuf


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