IT-Technical Support Specialist Arab Bank Posted on October 29, 2019 0 - 3 years Bahrain - Bahrain Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB *Accountabilities & Key Roles:• Providefast and effective quality IT support to all system users.• Ensurestrict adherence to policies & procedures and prompt closure of auditfindings.• Monitorand report on performance and services against agreed Service LevelAgreement.• Ensurethe adherence of solutions to policies & procedures and country ITannual budget.• Documentall IT support calls and provide statistical analysis of logs to improveeffectiveness, and eliminate unnecessary work by applying ITIL standardsfor service delivery management.• Participatein the development of Service Level Agreement with concerned parties.• Buildcapacity and proper knowledge transfer among team members.• Manageresources effectively and efficiently to ensure prompt and quality serviceprovision.• Mobilizeappropriate and qualified resources to address and support calls andbusiness requirements.• ProvideCountry IT Head system amendment requests with supporting details ofrequirements that require specialized expertise, and ensure adequatefollow up on addressing these requests.• Provideinternal clients with advice and recommendations concerning their IT needsand respective solutions. Company Industry Banking / Financial Services / Broking Department/Functional Area IT Software Desired Candidate Profile *Job Requirements:Education:• Graduatedegree in Computer Science from a recognized university.Experience:• 0-3years of IT service support experience within a large organization.Competencies:• Fluentin English & Arabic.• Interpersonaland analytical skills.• Goodcommunication and interpersonal skills.• Excellentservice culture. Keywords IT-Technical Support Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Technical Support Specialist Jobs also searched Technical Support Specialist Jobs IT-Software Jobs Service Delivery Management Jobs Service Level Jobs IT Support Jobs Service Quality Jobs Statistical Analysis Jobs Arab Bank View Contact Details Contact Name/ Designation: - Website https://arabbank.taleo.net/careersection/ab_external/jobdetail.ftl?job=19140&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?