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IT-Technical Support Specialist

Arab Bank

Posted on October 29, 2019

0 - 3 years Bahrain - Bahrain

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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Accountabilities & Key Roles:
• Provide
fast and effective quality IT support to all system users.
• Ensure
strict adherence to policies & procedures and prompt closure of audit
findings.
• Monitor
and report on performance and services against agreed Service Level
Agreement.
• Ensure
the adherence of solutions to policies & procedures and country IT
annual budget.
• Document
all IT support calls and provide statistical analysis of logs to improve
effectiveness, and eliminate unnecessary work by applying ITIL standards
for service delivery management.
• Participate
in the development of Service Level Agreement with concerned parties.
• Build
capacity and proper knowledge transfer among team members.
• Manage
resources effectively and efficiently to ensure prompt and quality service
provision.
• Mobilize
appropriate and qualified resources to address and support calls and
business requirements.
• Provide
Country IT Head system amendment requests with supporting details of
requirements that require specialized expertise, and ensure adequate
follow up on addressing these requests.
• Provide
internal clients with advice and recommendations concerning their IT needs
and respective solutions.


Banking / Financial Services / Broking

IT Software

Desired Candidate Profile

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Job Requirements:
Education:
• Graduate
degree in Computer Science from a recognized university.
Experience:
• 0-3
years of IT service support experience within a large organization.
Competencies:
• Fluent
in English & Arabic.
• Interpersonal
and analytical skills.
• Good
communication and interpersonal skills.
• Excellent
service culture.

Keywords

IT-Technical Support Specialist

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Arab Bank


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