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IT Technical Support Specialist

IT Pillars

Posted on November 7, 2019

0 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Support customers and company engineers by providing troubleshooting/knowledge transfer.
• Provides remote technical support through the TeamViewer platform and through communication with our customers and agents.
• Log support tickets and track status with different team members.
• Support tickets coordination and followup.
• Develop articles/blogs for scenarios related to company products.
• Contribute and give User-Training on new systems functionalities.
job requirements
0 to 2 years
Bachelor's Degree at least
Information Technology Services


IT - Software Services

IT Software

Desired Candidate Profile

knowledge of MCSA and CCNA
• knowledge of SQL Server and exchange.
• ITIL background is preferred.
• Ability to analyze and troubleshoot issues with common sense.
• Excellent Communication skills are required.
• Ability to write technical documents/plans.
• Excellent English proficiency.

Keywords

IT Technical Support Specialist

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IT Pillars


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