IT Technician

Automated Systems Co

Perform regular maintenance of all system software and hardware as per maintenance schedule, etc. to ensure business continuity and minimize the system interruptions based on ASC clients requests.

• Provide Desktop/ Laptop installations, upgrade and maintenance including installation and upgrade of current office applications, operating system, anti-virus software, conducting file backups, etc.
• Set up and configure desktop computers, peripherals and user accounts, assigning security levels, network access, etc.
• Install new hardware and equipment including (printers, Laptops, LCDs etc.) as and when required by the client.
• Follow up and analyze the performance of upgraded systems, keeping track of their performance, reliability, risks and benefits.
• Provide ongoing application support / technical expertise to end users in order to enhance security and availability of applications as well as to support desktop software and hardware troubleshooting.
• Provide one on one assistance to ASC s end user regarding the technical flaw, either by phone, mail or in person.
• Configure and repair of faulty equipment from customers to ensure clients needs are fulfilled and increase their satisfaction level.
• Handle clients incidents and requests according to ASC s agreed procedures as well as ensuring that such incidents are documented in the appropriate form.
• Identify technical issues and escalate ASC clients complex problems to the direct supervisor.
• Execute allotted work within the specified deadlines and maintain records of daily tasks.
• Perform other duties related to the job as assigned by the Direct Manager.

Prepare and submit progress reports to the direct manager pertaining to incidents and reports related to the areas which require attention as required.