IT Vendor Performance Specialist Abu Dhabi Commercial Bank Posted on July 9, 2018 12 - 13 years Abu Dhabi - United Arab Emirates Bachelor of Science(Computers), Bachelor of Technology/Engineering(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB JOB PURPOSETo manage the bank s vendor deliveries by ensuring that the vendor performance management framework is efficiently followed to deliver optmised services in accordance with the respective contractual agreementsACCOUNTABILITIESVendor Performance Management: Ensure adherence to vendor performance management framework as applicable according to the contracted service category and scale and track vendor performance, providing feedback to the contract management team, to ensure that service delivery failures are contractually mitigated Work closely with Procurement to conduct vendor/service comparison for consistently lower performing relationships and investigate and identify opportunities for the bank to achieve greater levels of service delivery on procured products and services Conduct surveys to assess vendor performance and provide feedback to Relationship Managers/Vendors in a structured manner in order to improve service delivery Implement standardisation of KPIs across contract/service categories in line with the required standards in order to optimise tracking and feedbackContract Management: Support the contract renewal process by providing the contract management team with feedback on vendor performance Provide data for Vendor performance KPI tracking for critical vendor relationships as required by Senior Management Policies, Processes, Systems and Procedures Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholdersSelf-Management: Manage self in line with the bank s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performanceCustomer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank s required levels of service in all internal and external customer interactions Company Industry Banking / Financial Services / Broking Department/Functional Area IT Software Desired Candidate Profile EXPERIENCE, QUALIFICATIONS & COMPETENCIESMinimum Experience:At least 12 years of experience in banking with a background and experience in management of IT Assets, Contracts and an understanding of IT Project ManagementMinimum Qualifications:University degree in a Business (B Com, BBA) orTechnical (BSc, B Tech) related subject areaProfessional Qualifications:Knowledge and Skills:Process managementContractual and commercial negotiationProblem solvingUse of spreadsheet and presentation applicationsKnowledge of the IT industry including software licensing and hardware maintenance agreementsNegotiating skills in an IT environmentWritten and spoken EnglishInterpersonal skillsAbility to define problems, collect data, establishes facts and draw valid conclusionsAbility to interpret an extensive variety of instructions and deal with several abstract and concrete variablesAnalytical skills Keywords Customer service Procurement Performance management Process management Contract management Licensing Standard operating procedures IT project management Hardware maintenance Interpersonal skills REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs IT Specialist Jobs in Dubai IT-Software Jobs in Dubai IT Project Management Jobs in Dubai Bcom Jobs in Dubai Service Delivery Jobs in Dubai Contracts Jobs in Dubai Contract Management Jobs in Dubai IT Specialist Jobs in UAE IT-Software Jobs in UAE IT Project Management Jobs in UAE Bcom Jobs in UAE Service Delivery Jobs in UAE Contracts Jobs in UAE Contract Management Jobs in UAE IT Specialist Jobs IT-Software Jobs IT Project Management Jobs Bcom Jobs Service Delivery Jobs Contracts Jobs Contract Management Jobs Abu Dhabi Commercial Bank Founded in the year 1985, Abu Dhabi Commercial Bank is a full-service commercial bank that offers a comprehensive range of products and services including private banking, corporate banking, commercial banking, retail banking, cash management, investment banking, wealth management, corporate finance , foreign exchange, Islamic products, interest rate and currency derivatives, property management services and project finance. Today, ADCB has more than 50 branches and cash offices in the United Arab Emirates and 300 ATM's spread throughout the UAE. The bank has two branches in India as well. The Emiratization strategy chalked by ADCB has been rewarded with Best Emiratization Awards four times. The bank’s success is backed by the Emarati Academy, which is working to provide necessary knowledge and training to ensure that the high school and university graduates graduating from their institution are fully prepared for branch or departmental roles. ADCB’s aim is to become the most valuable bank in the UAE. Towards this end, the bank has grown and its presence and has gone from strength to strength with more than 5000 employees. The bank is committed to bringing out the very best from each and every employee. It believes in assessing not just the employee’s performance on the basis of the results achieved but also on the basis of how these results are achieved. More View Contact Details Contact Name/ Designation: - Website https://www.adcbcareers.com/en/uae/jobs/it-vendor-performance-specialist-3815491/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?