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IT Vendor Performance Specialist

Abu Dhabi Commercial Bank

Posted on July 9, 2018

12 - 13 years Abu Dhabi - United Arab Emirates

Bachelor of Science(Computers), Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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To manage the bank s vendor deliveries by ensuring that the vendor performance management framework is efficiently followed to deliver optmised services in accordance with the respective contractual agreements
Vendor Performance Management: Ensure adherence to vendor performance management framework as applicable according to the contracted service category and scale and track vendor performance, providing feedback to the contract management team, to ensure that service delivery failures are contractually mitigated Work closely with Procurement to conduct vendor/service comparison for consistently lower performing relationships and investigate and identify opportunities for the bank to achieve greater levels of service delivery on procured products and services Conduct surveys to assess vendor performance and provide feedback to Relationship Managers/Vendors in a structured manner in order to improve service delivery Implement standardisation of KPIs across contract/service categories in line with the required standards in order to optimise tracking and feedback
Contract Management: Support the contract renewal process by providing the contract management team with feedback on vendor performance Provide data for Vendor performance KPI tracking for critical vendor relationships as required by Senior Management Policies, Processes, Systems and Procedures Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management: Manage self in line with the bank s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank s required levels of service in all internal and external customer interactions

Banking / Financial Services / Broking

IT Software

Desired Candidate Profile

Minimum Experience:
At least 12 years of experience in banking with a background and experience in management of IT Assets, Contracts and an understanding of IT Project Management
Minimum Qualifications:
University degree in a Business (B Com, BBA) or
Technical (BSc, B Tech) related subject area
Professional Qualifications:
Knowledge and Skills:
Process management
Contractual and commercial negotiation
Problem solving
Use of spreadsheet and presentation applications
Knowledge of the IT industry including software licensing and hardware maintenance agreements
Negotiating skills in an IT environment
Written and spoken English
Interpersonal skills
Ability to define problems, collect data, establishes facts and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables
Analytical skills


Customer service Procurement Performance management Process management Contract management Licensing Standard operating procedures IT project management Hardware maintenance Interpersonal skills


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Abu Dhabi Commercial Bank

Founded in the year 1985, Abu Dhabi Commercial Bank is a full-service commercial bank that offers a comprehensive range of products and services including private banking, corporate banking, commercial banking, retail banking, cash management, investment banking, wealth management, corporate finance , foreign exchange, Islamic products, interest rate and currency derivatives, property management services and project finance. Today, ADCB has more than 50 branches and cash offices in the United Arab Emirates and 300 ATM's spread throughout the UAE. The bank has two branches in India as well.

The Emiratization strategy chalked by ADCB has been rewarded with Best Emiratization Awards four times. The bank’s success is backed by the Emarati Academy, which is working to provide necessary knowledge and training to ensure that the high school and university graduates graduating from their institution are fully prepared for branch or departmental roles.

ADCB’s aim is to become the most valuable bank in the UAE. Towards this end, the bank has grown and its presence and has gone from strength to strength with more than 5000 employees. The bank is committed to bringing out the very best from each and every employee. It believes in assessing not just the employee’s performance on the basis of the results achieved but also on the basis of how these results are achieved.
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