Italian Game Changer - Technical Advisor / Engineer Concentrix Corporation
Employer Active
Posted on 1 Dec
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
Provide prompt and accurate technical support to customers via phone, email, and chat.
Diagnose and troubleshoot basic to complex technical customer issues; including hardware, software, networking, or other designated client products
Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
Document and escalate unresolved issues to higher-level support teams.
Maintain detailed records of customer interactions and support activities.
Proactively identify and address potential customer issues to prevent escalations.
Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )
Serve as a resource to other support personnel
Participate in ongoing training and development to stay abreast of the latest technology advancements.
Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
Participate in activities designed to improve customer satisfaction and business performance
Desired Candidate Profile
Fluent in Italian and English
A High School Diploma and one year of relevant experience are preferred
Tech sales experience is preferred
Basic/Advanced '' depends on the program '' understanding of client technical systems.
Ability to learn including strong problem-solving skills
Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
Proficient in written and verbal communication.
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Commitment to providing exceptional customer service.
Courteous with a strong customer service orientation
Achieve and maintain recognized and applicable technical certification(s)
Able to rotate shifts, as needed
Based on the program, additional experience/skills may be required
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Italian Game Changer - Technical Advisor / Engineer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Concentrix Corporation
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.