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ITS KSA Digital & Commercial Operations Leader


Posted on November 28, 2019

5 - 6 years Jeddah - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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• Establish and chair the governance of the Service Line
• Lead and drive the relationship with the key stakeholders
• Accountable of the overall Service recipient satisfaction process (measurement, analysis and reporting)
• Accountable of the overall results towards his/her management line. Publishes Service Line dashboard on a regular basis
• Accountable for required activities towards service recipient in terms of training and service adoption
• Accountable for the Service Line s road map according to company's priorities
• Accountable for the Service Line s solutions portfolio (applications, technology, project, means...)
• Accountable for the overall performance and cost effectiveness
• Valuate and maintain cost drivers of the Service Line
Maintain Compliance
• Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company
Ethical Leadership
• Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken. Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role
Environmental and Safety Leadership
• To care for his/her own safety and well being and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:
• Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment
• Report any accident, incident or near miss, whether it be of personal injury or property damage
• Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence

Thoroughly read all safety documentation issues by the Company and comply with its requirements. Escalate any doubts or uncertainties to their supervisor and / or manager.
• Ask for constant operational efficiency and optimization in leading continuous improvement management cycles
• Coordinate in the design and evolution of the Service Line and associated services (High Level Design)
• Accountable for the Service Line s resources ensuring the right level of competency
• Responsible for security and regulatory compliance
Cross Functional Collaboration with:
• Project & Program Leadership
• Business Area Leadership
• Service Ownership
• Service Management
• Enterprise Architecture
• Business stakeholders
• Vendors and strategic partners
• Product Ownership
Occasional Contact with:
• Service Management
• Enterprise Architecture
Would be expected to be involved with:
• Vendors and strategic partners
Education Level
• Minimum Bachelor s Degree in Computer Science or Computer Engineering
• Minimum 5 years in Applications support, data mining and analytical reports development
• Application architectural design, UI/UX, user friendly interface
• Digital marketing and digital business, such as Mobile Apps, Websites, CRM/CLM, Multi-channel Engagement
• Business Intelligence development and implementations
• Data mining and structured relational DB management and development
• Change management, planning and execution
• Project Management, users engagement and project steering
• Systems maintenance and troubleshooting
• Some experience in Pharmaceutical industry is an added value
• MS SQL Server Developer
• Analytical Reports Developer
• User Interface & User Experience (UI/UX) planning, design and development
• Project Management empowered with MS Project skills
• Good Communication Skills and Presentability
• Data mining and data warehousing
• Business Intelligence and Data Analysis
• Mandated Fluent English Skills (Speak, Read and Write)
• Agile, fast IT methods: Advanced
• Business acumen & Business Partnering: Mastered
• Business Value Creation: Advanced
• Cost management: Advanced
• Performance Management (KPI) & Data analytics: Advanced
• Vendor Management: Intermediate
• Strategic Thinking: Advanced
• Problem Solving: Advanced
• Decision Making: Advanced
• Transversal collaboration: Advanced
• Leadership: Advanced
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Pharma / Biotech / Clinical Research

Secretary / Front Office / Personal Assistant (PA)


ITS KSA Digital & Commercial Operations Leader


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