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Cleint Success Manager-Post Sales Support-Only from Software companies

Roambee Corporation

Posted on August 9, 2018

5 - 10 years $3,001 - $7,000 Dubai - United Arab Emirates

Master of Technology/Engineering(Computers, Electronics/Telecommunication), Bachelor of Science(Technology), Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication). Any Arabic National, Any GCC National, Any European National, Any Anglophone National

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Job Description

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Manager, Cleint Success-Post sales support

As Manager of Customer Success, you will focus on understanding our operational infrastructure, identifying broader client solution requirements, aligning resources to execute them, and interface with customers regarding operations as needed. Bring your experience and ideas and be a part of creating success!

This job is located in UAE, Dubai, should have a car and a valid driving license.

You will own and manage the customer success function of Roambee in UAE, Dubai.

* Develop strong relationships with engineering and business people to create successful customer engagements and grow Roambee’s revenue.

* Managing the operations side of customer pilots, trial programs and customer engagements.

*Shipping Bees based on customer orders

*Managing customer service requests through the Jira Service Desk support platform

*Building an operations team for your regions as the program scales

*Own Roambee’s device operation and reverse logistics process

*Creating reporting and establishing KPI’s and success metrics for your function.

* Gather solution requirements. Conduct demos of Roambee systems and capabilities. Support, test and operation of configured systems and integration points.

* Product training for our customer and partner organizations.

* Working with our partner ecosystem on sales and business development initiatives.

* Work on our planning process and help shape the strategies and tactics in the area of customer success and then execute them.

* Bringing your own ideas into a companies’ customer success mix and objectively evaluating their efficacy and success.

* Expectation to grow your own team as our business continues to grow.

IT - Software Services

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

What we’re looking for:

* Technical background in computer science, engineering, operations research or other related discipline with 5-10 years of experience. Master’s degree preferred.

* Highly organized, with an ability to prioritize time-sensitive assignments.

* A leader and proactive ‘Can Do’ person that is persuasive and has a proven track record driving successful projects.

* Energetic, self-motivated, with a strong propensity to succeed.

* Interest in supply chain management or transportation and logistics a big plus!

Please note:

* This job is located in UAE, Dubai

* Candidate needs to be able to travel. Should have a car and valid driving license.

* Should have excellent communications skills.

* Recruitment agencies: We do not accept unsolicited agency resumes. Please do not forward resumes to this email, our company website email, or any other company location. We are not responsible for any fees related to unsolicited resumes

Job Type: Full-time


Client Relationship Management Client Servicing Client Management Client Handling Client Onboarding Key Accounts Management Product Demonstrator Product Training Troubleshooting

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Roambee Corporation

Roambee Corporation is a Silicon-Valley based IoT tech company revolutionizing the way shipments and assets get monitored around the world in real time. By providing an easy, trusted, on-demand service, we create new opportunities for people to unlock efficiencies, gain more security, achieve improv ed levels of collaboration, and receive actionable information. With 200+ customers in over 15 countries, and offices in Silicon Valley, India, Mexico, Germany, Brazil, South Africa, and UAE, we work with our customers to ensure they have a new degree of control of and visibility into their shipments than ever thought possible.

Roambee has the heart, soul, and work-ethic of a start-up, along with world-class global customers and investors. You will get the opportunity to work with talented, smart people who are already battle-proven at the large companies and other successful start-ups. If this excites you too, then consider joining us.
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