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Collections Executive

Confidential Company

Posted on January 10, 2019

5 - 10 years Dubai - United Arab Emirates

Intermediate School, Secondary School, Any Graduation. Any Arabic National, Any GCC National, Any Anglophone National, Any CIS National

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Opening 01

Job Description

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Daily/monthly receive allocated customers to proceed with collection.
Check and verify payments status of the allocated customers in ePMS.
Perform introduction calls, send emails to the allocated customers,
Regularly remind customers of a payments due/overdue;
Influence, negotiate and persuade customers to pay the outstanding payments.
Follow up with customers for the payments transfer copy, cheque etc.
Daily update consolidated collection master file with a progress of collection.
Arrange meetings with customers to assist with their queries, issues, requests, for payments collection.
Perform calls to the customers with installments payment plan to propose additional discount.
Follow up with team leader for discount approval for the customers.
Coordinate with customer service administrator and cashier to handover payment receipts, transfers.
Attend a daily meeting with team leader to discuss collection progress, issues.
Provide a monthly report with collection results to the team leader.
Provide a monthly adjustment, cancellation report for the allocated individual target.
Keep accurate and detailed records of the calls made and results achieved.
Direct concerns of customers to the responsible department, follow up with the issues resolution upon the request.

Real Estate


Desired Candidate Profile

The role of collection executive is to be a liaise between customers and the company. He/she is responsible for due/overdue/advance payments collection from the customers. Collection executive meets customers, performs regular calls to follow up with the status of payments, updates management with the results of collection.

Note: Candidates must have 5+ years of collections experience with Real Estate developers.


Collections Collection Management Follow Ups Collection

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