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Computer Programmer

FACTS Compter Software House LLC

2 - 7 years Dubai - United Arab Emirates

Any Graduation. Indian

Medical insurance,Paid leaves,TA

, Posted on April 10, 2018 1 Opening

Job Description

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1. Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology which may change time-to-time.
2. Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes.
3. Test and develop programming modifications.
4. Write new program code using prescribed specifications.
5. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part.
6. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of the Project-in-charge.
7. Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
8. Write and maintain programming documentations, user manuals etc.
9. Document programming problems and resolutions for future reference.
10. Close monitoring the developments and preparing management report of the same on weekly basis.
11. Pending list to be reviewed by Customer Support manager till the time incident is closed.
12. Over the phone closures need to be acknowledged to the client by email.
13. Coordinate with Accounts/Operations department in case of support for non-AMC customers.
14. Ensure quality of customer support and get feedback of customer as and when needed.
15. Attend support telephone calls and reply to customer politely assuming customer is always right.
16. Regularly monitor emails coming to support@facts.ae. Acknowledge receipt of email in stipulated template immediately.
17. Raise support ticket in in-house ERP under service management module for all kind of support incidents.
18. Refer knowledge base to fix the support issue in stipulated time frame as per the SLA (service level agreements) mentioned in AMC proposal.
19. Liaison with concerned technical expert’s/ project managers for possible solution of the issue.
20. Other duties as assigned as the situation demands.

Industry Type : IT - Software Services
Functional Area : IT Software


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FACTS Compter Software House LLC

FACTS Computer Software House LLC, a Software Development, Solutions and Services Company headquartered in Dubai, United Arab Emirates. Over these years the company enjoys strong market credibility with its customers, employees and partners. With its unique focus to provide comprehensive and integra ted software business solutions to facilitate businesses, FACTS offers the best software solutions for our customers mainly in the UAE, UK, India and other Middle East region.
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Name/ Designation:
Mr. Renjith -

Address: Raffa Building,Burdubai, Dubai
United Arab Emirates

LandLine:--04 352 9915



Website http://www.facts.ae/

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