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Customer Service / Front Office Executive

Prime Healthcare Group LLC

2 - 4 years Ajman , Dubai , Sharjah - United Arab Emirates

Any Graduation. Indian, Any Arabic National, Filipino Male

Attractive Salary + Medical Insurance + Annual Leave benefits


, Posted on June 11, 2018 1 Opening

Job Description

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Front Office Operations:
 Ensure timely response to all the telephone calls received at the front desk and respond or transfer them appropriately ensuring highest levels of customer care
 Ensure front office reception area is ambiance is appropriately maintained to comfort patients
Patient Registration:
 Welcoming the patient to the facility and ensuring all of the patients questions are responded with accuracy.
 Carrying out the registration process to assist the patients for doctor appointments, laboratory tests, radiology tests and any other services as desired / required.
 Ensuring registration documentation are complete to adhere to the department policies and procedures

Patient / Patient Family Education:
 Clearly communicate with the patient and family about the pre-procedure requirements and steps involved
 Educate the Patient / Patient Family on doctor’s consultation / follow up therapy or laboratory test procedures in line with the requirement of the patients visit.

Health Insurance Procedures:
 Ensure to follow the documentation process including the patient consent form sign-off required for process healthcare insurance claims
 Adhere to the protocol for acquiring approvals for certain – procedures / tests or medication. Advice the patient about turnaround the usually required by the insurance policy
 Contact the patient to update when the approvals are received from the Insurance, to enable the patients to visit for the required procedures or tests.
 Advice the concerned department – i.e. laboratory or pharmacy with the updated details of the patients’ insurance approvals.
 Ensure that only approved insurance claims for testing or therapy are being invoiced to enable generate barcodes for report documentation.
 Coordinating with office assistants to ensure the request form for diagnostic services / branch are being appropriately addressed.


Industry Type : Medical / Healthcare / Diagnostics / Medical Devices
Functional Area : Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research

Desired Candidate Profile

Candidate with Healthcare Background experience is preferred.

Keywords

Front Office Customer Service Patient Care Coordinator Front Desk Patient Relations

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Prime Healthcare Group LLC

Prime HealthCare Group LLC was founded by Dr. Jamil Ahmed an Orthopedic Surgeon trained in India and Germany, in partnership with some prominent local partners with a vision of becoming “the most respected healthcare provider in the region” by offering personalized, comprehensive and affordable quality health care with most effective treatment outcomes through the best-in-class professionals. The very first out-patient center was started in October 1999.

PRIME is now amongst the UAE’s leading healthcare service provider today and well known brand with its team of over 350 physicians and 1000 supporting professionals providing state-of-the-art medical care to the UAE’s citizens and residents. All dedicated to making the country a benchmark for superior healthcare solutions. The team of physicians handpicked on the basis of their exemplary credentials and expertise in diagnosis and treatment.

In fact, this expertise coupled with some of our core values of Transparency, Customer Centricity, Quality Consciousness, Cost Effectiveness and Speed of action played an integral part in the Prime HealthCare Group being conferred the Dubai Quality Appreciation (DQA) Award in 2012 for the second time, the first being in 2007. We were commended by the Dubai Government’s Department of Economic Development for excellence in the areas of high service quality, appreciable level of customer satisfaction, strategic branding, employee care, frequent free health check-ups and health awareness programs under our community out-reach program.

“Personalized care, personally” – is a key guideline that drives the entire service process and is owned by all the staff at Prime. A philosophy practiced at all levels in the group with the following verticals for its customers, business partners and stakeholders.

PRIME HOSPITAL LLC: Prime Hospital is a 100 bedded strategically located facility focusing primarily on the much needed acute adult / pediatric and neonatal care with a dedicated mother and child floor. Designed as per American Institute of Architects Hospital Architecture (AIA) guidelines and purpose built as per JCI standards, Prime Hospital’s aesthetic and patient friendly interiors are designed by the internationally acclaimed design firm, who to their credit has many international institutions. The state of the art equipment has been sourced from some of the best suppliers in the industry.
Prime Medical Centers LLC: Multi-specialty Centers in all major residential areas of Dubai, Sharjah and Abu Dhabi offering the service ranging from General Practice to Super Specialty supported with diagnostic facilities under one roof. Over 2,500 medically insured and non insured patients are served across all Centers on a daily basis.
Premier Diagnostic Medical Center LLC: Fully equipped laboratory radiology unit- accredited by the ISO 15189 offering Open MRI, CT scan, mammography, OPG, advanced laboratory services, segmental body analysis, sleep study, etc. The Center has a dedicated team of experts providing different kind of Preventive Health Screenings for men women, Pre-employment Health Screenings and Pre-insurance Medical Examinations of international standards.
Prime Corp Medical Centers: To overcome the lack of quality medical care for the workers, PRIME opened Prime Corp Medical Center and the first network of dedicated onsite corporate clinics at over 40 locations in UAE to serve workers and other staff members inside corporate clients’ premises on daily or alternate day basis.
MediPrime Pharmacies LLC: Located adjacent to most PRIME branches, stock a variety of prescription as well as over-the-counter medicines to complement its full range of medical services.
Prime Medical Store LLC: Ideally located at Al Qusais industrial area No. 3 with a storage area of 4600 sq.ft (G+M), established in December 2012 as central medical store of Prime Healthcare Group, Licensed by Ministry of Health as‘drug store’. This store is ISO certified and the current operation include centralized purchase and supply of medicines, consumables equipments for all our pharmacies, medical centers and diagnostic center.
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Website http://www.primehealth.ae/


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