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Customer Service Representative

Phantom Associates

Posted on January 16, 2019

1 - 2 years Al Kuwait - Kuwait

Any Graduation. Any Nationality

Opening 01

Job Description

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• Receive inquiries and complaints received from customers and deal with them to suit the sensitivity of the nature of his work.
• Receiving all inquiries and complaints received from customers and the speed of response to them
• The good dealings with the complainant or the complainant according to the nature of the query or complaint and commensurate with the status of the company
• Implementation of customer service policies and instructions approved by the Marketing and Procurement Manager
• Writing a daily report to show what has been done
• Customer Service Officer is responsible for keeping all records of quality models of customer service instructions and all its work subject to internal audit.
• Good reception of all inquiries and complaints received from customers and the speed of response to them and in the implementation and performance of the tasks entrusted to him


Retail

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• Effective communication skills and communication of information to specialists and non-specialists
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Keywords

Customer support CRM Procurement Manager Internal Audit Customer Service Representative Client Service Representative Management query

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Phantom Associates


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