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Customer Service Representative

Phantom Associates

Posted on January 16, 2019

1 - 2 years Al Kuwait - Kuwait

Any Graduation. Any Nationality

Opening 01

Job Description

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• Receive inquiries and complaints received from customers and deal with them to suit the sensitivity of the nature of his work.
• Receiving all inquiries and complaints received from customers and the speed of response to them
• The good dealings with the complainant or the complainant according to the nature of the query or complaint and commensurate with the status of the company
• Implementation of customer service policies and instructions approved by the Marketing and Procurement Manager
• Writing a daily report to show what has been done
• Customer Service Officer is responsible for keeping all records of quality models of customer service instructions and all its work subject to internal audit.
• Good reception of all inquiries and complaints received from customers and the speed of response to them and in the implementation and performance of the tasks entrusted to him


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

• Effective communication skills and communication of information to specialists and non-specialists
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively


Customer support CRM Procurement Manager Internal Audit Customer Service Representative Client Service Representative Management query


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Phantom Associates

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