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Front Line Manager

Talent Asset Software and Consulting

2 - 8 years $3,001 - $8,000 Ajman - United Arab Emirates

Bachelor of Technology/Engineering. Any European National, Indian, Jordanian, Lebanese


, Posted on March 26, 2018 1 Opening

Job Description

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Responsibilities:
Ensure Training effectiveness, governance & SLA adherence.
Governance for OS training Management for the assigned LOB
Responsible for effective knowledge transfer to ensure enhanced performance in operations with improved customer experience
Customize content for maximizing efficiency &optimizing cost

Duties & Responsibilities :
1. Design and implement training courses and plans & ensure 100% effectiveness in knowledge transfer end to end
2. Deliver in-class training or manage Knowledge transfer through multiple or any medium (ILT / eLearning/ Simulations Etc.)
3. Decipher TNI appropriate to the section & deliver training in the most suitable methodology - the end to end lifecycle till ROI
4. Take responsibility for floor performance & BQT.
5. Support and follow up with operations on required training and performance improvement plans.
6. Assist in managing outsourced training team and guide them in implementation to meet their requirements.
7. OS training Governance of assigned section
8. Manage Product updates
9. Groom new resources in training team.


Industry Type : Telecom / ISP
Functional Area : Training / Learning

Keywords

Training Knowledge Management Customization courses

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Talent Asset Software and Consulting

www.tascoutsourcing.com

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Contact

Name/ Designation:
Geeta Sukumaran - Talent Acqusition

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