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Guest Service Agent- Russian Speaking

Signature Hotel Apartments & Spa Marina

0 - 6 years Dubai - United Arab Emirates

Diploma, Bachelor of Hotel Management(Hotel Management). Russian

Accommodation, insurance, food & Transportation


, Posted on March 29, 2018 1 Opening

Job Description

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We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Cooperate with colleagues from all departments, in particular Housekeeping, Sale & Marketing, Accounting and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings


Industry Type : Hotels / Hospitality
Functional Area : Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile

Qualification : Higher secondary or Diploma in Hotel Management

Keywords

Guest Service Agent Guest Service Guest Services Guest Service Executive Guest Service Assistant GS

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Signature Hotel Apartments & Spa Marina

Hotel Apartments

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* Q1: How many years of experience do you have in Guest Services ?

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