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IT Helpdesk Engineer

Confidential Company

5 - 8 years Abu Dhabi , Al Ain - United Arab Emirates

Bachelors in Computer Application(Computers). Any Nationality


, Posted on May 17, 2018 1 Opening

Job Description

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The candidates must have the following qualification and experience:

1. Bachelor degree in computer science & Management Information Systems.
2. Minimum 5 years
experience in IT support & operations fields.
3. Knowledge of networks and servers.
4. Able to work in weekends.
5. Should have valid UAE driving License.
6. Good English language skills.

JOB DESCRIPTION:

1. Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
2. Respond to queries either in person or over the phone.
3. write training manuals.
4. Miantain daily performance of computer systems.
5. Respond to email messages for customer seeking help.
6. Ask question to determine nature of problems.
7. Install, modify computer hardware and software.
8. Resolve technical problems with LAN, WAN and other networks.
9. Install computer peripherals for users.
10. Follow up with customers to ensure has been resolved.
11. Handling administrative task given by IT section Manager.
12. Manage service desk and handle business continuity report.
13. Handling IT operation monthly report.
14. Training IT principles for new joinees.
15. Handling IT support & operation weekly report.



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Industry Type : IT - Software Services
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

IT Helpdesk It Support

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