IT Service Helpdesk/ IT support Confidential Company Posted on July 3, 2018 3 - 8 years Abu Dhabi - United Arab Emirates Any Graduation. Any Nationality Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Description – IT Service Helpdesk • Serving as the first point of contact for customers seeking technical assistance over the phone or email • Performing remote troubleshooting through diagnostic techniques and pertinent questions • Determining the best solution based on the issue and details provided by customers Job Brief: We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Excellent Spoken English / Arabic Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile Responsibilities • Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures Keywords Troubleshooting Helpdesk IT Helpdesk Desktop Support Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People also searched for Dubai UAE All Jobs IT-Software Jobs in Dubai IT Helpdesk Jobs in Dubai Desktop Support Jobs in Dubai IT Support Jobs in Dubai Spoken English Jobs in Dubai Problem Solving Jobs in Dubai IT-Software Jobs in UAE IT Helpdesk Jobs in UAE Desktop Support Jobs in UAE IT Support Jobs in UAE Spoken English Jobs in UAE Problem Solving Jobs in UAE IT-Software Jobs IT Helpdesk Jobs Desktop Support Jobs IT Support Jobs Spoken English Jobs Problem Solving Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?