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Manager – Operations Air Freight

Confidential Company

10 - 15 years Egypt - Egypt

MBA/PG Diploma in Business Mgmt, Any Graduation. Any Arabic National, Any European National, Indian, Filipino

, Posted on June 7, 2018 1 Opening

Job Description

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We are hiring for a Leading Freight Forwarding and Land Freight Services company for Manager – Operations Air Freight .


Is responsible for building, leading and streamlining the Air Freight Team, improving and controlling the operational procedures, process mapping, negotiating rates, and
maintaining customer relations

Key Responsibility Areas:

• Responsible and accountable for developing/maintaining Air freight business for domestic and international clients.
• Responsible and accountable for meeting with middle/senior logistics executives in client organizations to scope out and understand the needs for warehouse projects and other service sales opportunities
• Responsible and accountable for leading and motivating teams to achieve departmental goals and carry out staff performance reviews
• Responsible and accountable for providing training and coaching team members by ensuring employees are working in their assigned areas to provide adequate coverage for all processes which may include task delegation and follow up.
• Responsible and accountable for reviewing claims resulting from missing or damaged cargo.
• Responsible for maintaining professional and proactive communication with all department staff, internal and external customers.
• Responsible for providing advice on maintaining and improving cost effective ways to handle air freight and make the job more efficient.
• Responsible and accountable for achieving monthly annual sales revenue targets
• Responsible for assessing and coordinating internal and external resources to provide feasible and sustainable services to clients
• Responsible for negotiating contracts with airlines & shipping partners.
• Responsible and accountable for Strategy and planning – including the development of operational strategies based on financial budgets.
• Attends trade shows and seminars, networking meeting to promote the company brand and services.
• Coordinates with sales team and dedicates more time to ensure the client satisfaction
• Responsible for overseeing the Air department to ensure that all aspects of Export Cargo from booking, pick-up, logging, file creation, customer service and invoicing are performed as per company standards.
• Responsible and accountable for maintaining high levels of Customer Service, integrity in the operation and effect a smooth running department.

Interested candidates please forward their updated resumes to careers@akab.ae

Industry Type : Shipping / Freight
Functional Area : Sales / Business Development

Desired Candidate Profile

Key Performance Indicator's:

• High quality service/products provided to customers
• Actual vs. Targeted profitability
• Increase in customer base
• Reduction in costs
• Number of processes improved
• Number of customer complaints
• Number of delays in taking action on customer complaints
• Timely submission of MIS reports


•Knowledge of air freight business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
•Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•Thorough knowledge of process and procedures involved in operations, customs activities
•Very strong analytical skills
•Strong communications skills, negotiation skills and interpersonal skills

Education :Master in Business Administration


10-15 years of relevant experience with the last 5 years in a Managerial role


Operations Air Freight Air Freight Operations Operations Management Freight Forwarding

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