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Operational

Talent Asset Software and Consulting

2 - 8 years $4,001 - $9,000 Ajman - United Arab Emirates

Bachelor of Technology/Engineering. Any European National, Indian, Lebanese, Jordanian


, Posted on March 26, 2018 1 Opening

Job Description

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Functions:
Accountable to provide insights to management for taking strategic decisions. Responsible to highlight management regarding any variance in the performance of key metrics, engage with all key stakeholders & update management regarding latest trends within the company and constantly update on latest customer-centric activities, processes from the competition & world-wide benchmarks

1.Effectively provide Decision support for the Customer Care Management
2. Conceptualize, develop and support in the design of key KPI’s for all lines of customer care strategy
3. Demonstrate knowledge and competency in relevant domains in order to manage different stakeholders/requirements
4. Be on the constant lookout for knowledge on best customer care practices across the organization & worldwide
5. Employ effective data-mining & analysis for identifying opportunities in Customer care enhancement, cost saving & process adherence
6. Benchmark different functions & highlight the opportunities for taking customer care to the next level
7. Support in designing & execution of Presentations for the top management


Industry Type : Telecom / ISP
Functional Area : Equipment Operations - Machine / Crane / Forklift

Keywords

Analyst specialist Customer care management Data Mining

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Talent Asset Software and Consulting

www.tascoutsourcing.com

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Contact

Name/ Designation:
Geeta Sukumaran - Talent Acquistion

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