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Software Support Specialist

Trasix DMCC

2 - 4 years $2,001 - $3,000 Dubai - United Arab Emirates

Bachelor of Science(Computers), Bachelor of Technology/Engineering(Computers), Bachelors in Computer Application(Computers). Any Nationality

Medical insurance, Paid leave, Annual ticket, Annual bonus, Education assistance allowance


, Posted on March 26, 2018 1 Opening

Job Description

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RESPONSIBILITIES AND DUTIES:

As Software Support Specialist you will:

• Be familiar with the operation and all functions of the applications and understand areas where end users may find difficulty.

• Perform a root cause analysis for all issues reported by the end-users, escalating issues when required.

• Resolve issues raised by the end users with a professional and considerate approach.

• Manage and organise support tickets in our support ticketing system.

• Train the end users in using the software applications (if needed).

• Actively participate in team meetings and suggest changes in software support processes based on observations.


Industry Type : IT - Software Services
Functional Area : IT Software

Desired Candidate Profile

QUALIFICATIONS AND REQUIREMENTS:

Our ideal candidate will have:

• A bachelor's degree in Computer Science or Information Technology or a related field.

• 2 to 3 years’ experience in a similar capacity and / or industry, delivering Level 1 and Level 2 support to end users.

• Experience using at least one (1) ticketing system for support tickets.

• Excellent organisational skills, work well in a team environment, perform effectively on his/her own also.

• Strong communication skills and be able to explain technical issues to non-technical clients.

• Excellent analytical skills, the ability to troubleshoot, and the ability to cultivate business relationships based on trust and professionalism.

• An excellent understanding of different operating systems, programming languages and frameworks.

• A strong knowledge of Microsoft Excel.

• Technical skills in Microsoft SQL (desirable).

Keywords

MS Excel Software Support Troubleshooting Software Services Ticketing system MySQL Asp.Net Technical Knowledge English Communication Skills B2B

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Trasix DMCC

More information on the company can be found on our website: https://www.trasix.com

View Contact Details

Contact

Name/ Designation:
FELY MONTALVO FELICIANO - Office Manager

Address: Fortune Tower, 24th Floor, Office #2406 JLT, P.O.Box 309103 Dubai UAE
Duai
United Ara Emirates
0000

Website https://www.trasix.com


Additional Information Required

Employer has requested some additional information along with your application for this job

* Q1: Do you have a good technical understanding of Asp.Net and MS SQL?

* Q2: Do you have experience with at least one ticketing system?

* Q3: Do you have experience delivering software support to end users?

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