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Specialist/Analyst/Operational Transformation


2 - 7 years $3,001 - $4,000 Dubai - United Arab Emirates

MBA/PG Diploma in Business Mgmt(Marketing), Bachelor of Business Administration(Management). Any Nationality

, Posted on March 25, 2018 1 Opening

Job Description

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Principal Functions
Accountable to provide insights to management for taking strategic decisions. Responsible to highlight management regarding any variance in the performance of key metrics, engage with all key stakeholders & update management regarding latest trends within the company and constantly update on latest customer centric activities, processes from the competition & world-wide benchmarks

Duties & Responsibilities

1. Effectively provide Decision support for the Customer Care Management
2. Conceptualize, develop and support in design of key KPI’s for all lines of customer care strategy
3. Demonstrate knowledge and competency in relevant domains in order to manage different stakeholders/requirements
4. Be on the constant lookout for knowledge on best customer care practices across the organization & world-wide
5. Employ effective data-mining & analysis for identifying opportunities in Customer care enhancement, cost saving & process adherence
6. Benchmark different functions & highlight the opportunities for taking customer care to the next level
7. Support in designing & execution of Presentations for the top management

Education qualifications- Bachelor’s Degree in Marketing or Business Administration

Industry Type : Telecom / ISP
Functional Area : Telecom Engineering / Communications Engineering


Customer Care Strategic Planning Customer Service customer care strategy

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Star Services is the UAE’s leading supplier of primarily oil and gas, petrochemical, engineering, technical and non-technical, and administrative manpower to an impressive range of multi-national corporations, companies, and UAE government departments. Star Services also plays a major role in prov iding diverse positions for other demanding projects related to construction and large infrastructure, alternative energy, security, education, and transportation.

As a result of its stellar 25-year history of providing quality personnel to quality companies, Star Services has become one of the UAE’s top manpower providers. Our strong brand enables us to attract the best candidates, while our thorough screening among a host of considerations, allow us to select the right candidates for any set of hiring requirements.

Most importantly, however, the Star Services team of HR experts, lawyers, accountants, and support staff do more than just oversee recruitment and hiring. We anticipate and take every conceivable step to ease the especially unique bureaucratic burdens that can be experienced by employers in this region who take on new staff.
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* Q1: Years of experience in Customer Care Management ?

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