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Team Leader (Call Center) - Walk in Interviews

Intelenet Global Services FZ-LLC

1 - 2 years Dubai - United Arab Emirates

Other(Other). Any Arabic National

Employment Visa, Medical Insurnace, Annual Ticket to Home Country


, Posted on April 9, 2018 1 Opening

Job Description

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Roles and Responsibility:

- Handle a team of 10 to 20 Call Center Agents.
- Communicate the shift timings to the advisors
- Mark Attendance for the team and shift
- Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.
- Monitor calls
- Conducting one on one sessions & team meetings
- Provide feedback and coaching to the advisors.
- Study the team data to analyze and draw trends
- Track attrition and performance regularly
- Handle escalations
- Conduct quarterly audits for leave cards and other documentation.
- Provide updates to Team Manager regularly with respect to the performance of the team and any issues faced by them.
- Initiate CAP/DAP/EDP as required
- Co-ordinate with the Quality Team on quality improvement
- Real time queue management


Requirements

- Arabic Speaker with very good English is a MUST
- 4-5 years of experience in Call Centers, 1 - 2 years of experience as a TL
- Ability to adapt to change and work in a fast-paced environment
- Join immediately


Interested qualified candidates may come for a walk-in interviews with an updated CV , Wednesday, April 11th, from 11:00 AM to 12:00 PM.
Location:
MOHRE Ministry of Human Resources - AlDhaid

Any Candidate who lacks above criteria will not be considered


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Other

Keywords

Call Center Contact Center Customer Service Customer Care

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Intelenet Global Services FZ-LLC

As one of the world’s leading BPO companies, Intelenet Global Services offers transformational customer management solutions to meet the requirements of today’s multi-channel service environments. Over 55,000 employees are engaged with our clients’ customers, holding over 90 million interactio ns in 40 languages every year around the globe. Our international delivery platform is based in 8 countries across 62 locations enabling us to offer total flexibility in location, delivery and technology.

Our proposition is focused on helping our customers shape their business model to meet the demands of their customers. Today’s consumers are digitally enabled, accessing services through multiple channels with much higher expectations of what constitutes good customer service. They demand greater efficiency, effectiveness and engagement.
Intelenet’s proposition addresses the end-to-end process through which organizations understand and fulfil a customer journey: from the first point of contact through to final fulfillment.

We offer cutting edge customer insight technologies to ensure we attract and engage our customers’ customers, to encourage increased interaction and transaction. By re-designing services, we offer transformational customer experience and business process solutions which enable our customers to excel in multi-channel service environments.
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Contact

Name/ Designation:
- Business HR Executive

Website https://intelenetglobal.com/


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