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Trainer (Call Center) - Walk in Interviews

Intelenet Global Services FZ-LLC

1 - 3 years Dubai - United Arab Emirates

Other(Other). Any Arabic National

Employment Visa, Medical Insurnace, Annual Ticket to Home Country


, Posted on April 9, 2018 1 Opening

Job Description

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Roles and Responsibility:

- Responsible for the training of all Operations and selective support staff in the process
- Maintains data and MIS for all relevant training activities
- Attend TTT for client training
- Lends support to the operations floor for refresher training, call audits, quality improvement
- Contributes to process improvements and innovation in the training function.
- Interfaces with customers when needed.
- Responsible for development and administering employee-training programs, classroom supervision including coaching and counseling, up training by government entity, continually assessing training program effectiveness


Requirement:

- Arabic Speaker with very good English is a MUST
- 1-3 years of experience in Training (preferably in contact centers)
- Ability to adapt to change and work in a fast-paced environment
- Production and accuracy-oriented with flexibility to business needs.



Interested qualified candidates may come for a walk-in interviews with an updated CV , Wednesday, April 11th, from 10:00 AM to 12:00 PM.
Location: Intelenet Global Services, 6th Floor, Dubai Outsource Zone, Arab Company Shared Service, Ahead of Academic City, Dubai.


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Other

Keywords

Training Training & Development Training Coordination trainer Learning and Development

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Intelenet Global Services FZ-LLC

As one of the world’s leading BPO companies, Intelenet Global Services offers transformational customer management solutions to meet the requirements of today’s multi-channel service environments. Over 55,000 employees are engaged with our clients’ customers, holding over 90 million interactio ns in 40 languages every year around the globe. Our international delivery platform is based in 8 countries across 62 locations enabling us to offer total flexibility in location, delivery and technology.

Our proposition is focused on helping our customers shape their business model to meet the demands of their customers. Today’s consumers are digitally enabled, accessing services through multiple channels with much higher expectations of what constitutes good customer service. They demand greater efficiency, effectiveness and engagement.
Intelenet’s proposition addresses the end-to-end process through which organizations understand and fulfil a customer journey: from the first point of contact through to final fulfillment.

We offer cutting edge customer insight technologies to ensure we attract and engage our customers’ customers, to encourage increased interaction and transaction. By re-designing services, we offer transformational customer experience and business process solutions which enable our customers to excel in multi-channel service environments.
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Contact

Name/ Designation:
- Business HR Executive

Website https://intelenetglobal.com/


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