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Junior Business Transformation Consultant

IBM

Posted on November 20, 2019

0 - 2 years Riyadh - Saudi Arabia

Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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Your Role and Responsibilities

Responsible for monitoring and responding to open tickets submitted through an incident management system
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section
• Prioritize and handle service requests and incidents
• Progress issues and provide relevant information for troubleshooting or for clarification
• Identify opportunities for process improvement and contribute to departmental initiatives
• Responsible for improving and documenting the technical processes around application support
• Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
• Resolve system problems
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
• Responsible for installing, configuring, and administering application servers
• Responsible for the set-up of interconnections to external interfaces, including Java, Mail server, RDBMS, and web services
• Develop scripts works with team to automate repeatable manual tasks
• Responsible for troubleshooting and resolving application or infrastructure issues


IT - Software Services

Sales / Business Development

Desired Candidate Profile

Required Technical and Professional Expertise
• Graduation in Management Information Systems or Technolgy related major

Keywords

Junior Business Transformation Consultant

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IBM


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