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Junior Help Desk Specialist


Posted on November 8, 2019

3 - 4 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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Resolve problems within Microsoft office (outlook, excel, etc.).
• Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
• Install, repaired and setup computer peripherals
• Administer repairs, upgrades and completed configuration of PC's and related peripherals
• Use troubleshooting skills to diagnose and repair PCs and Laptops
• Perform software installations and regularly scheduled updates
• Support and maintain printers
• Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
job requirements
More than 3 years
Not Specified at least
Food Services/Restaurants/Catering

IT - Software Services

IT Software

Desired Candidate Profile

• BS degree in the field of computer science and/or [3] years equivalent work experience
• Certifications include MCP, A , Network , CCNA knowledge
• Knowledge of computer hardware, including IBM compatible PC's, all PC peripherals, and printers
• Researching problems to resolve issues
• Experience with desktop and server operating systems, including Windows 7, Windows 10.
• Extensive application support experience with Microsoft Office, Web enabled applications, Intuit
• Track-It, and Access 2003
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Ability to present ideas in user-friendly language and retain information quickly
• Proven analytical and problem-solving abilities
• Ability to work night shifts or morning shifts
• Exceptional customer service orientation


Junior Help Desk Specialist


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