This Job is Old and Position Might be Filled Junior Technical Support Global Modern Telecom Solution Posted on June 17, 2019 0 - 2 years Amman - Jordan Bachelor of Science(Computers). Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities• Act as the first point of contact with the customers for open cases.• Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screenshots, and try to reproduce the problem if applicable.• Respond to the customers within the customers SLA and CRM response time with case status and expected actions.• Provide the customer with known workarounds and resolutions.• Install and activate Globitel Products on-site or remotely.• Implement UAT on site after each installation.• Conduct customer on-site/remote product training.• Create final Site Configuration Document and Handover document.• Implement major Updates and Fixes that require onsite/remote involvement.Qualifications• Experience from 0-2 years experience in the technical support field.• Bachelor degree in Computer Science, Computer Engineering, Telecom Engineering or any related field.• Excellent English communication skills (written and spoken).• Advanced troubleshooting skills.• Knowledge about reading traces and products log files.• Advanced knowledge in windows servers operating systems administration.• knowledge in Microsoft SQL 2012 -2016 installation and configuration.• knowledge in Microsoft SQL (queries, Stored Procedure and Jobs).• Knowledge in VOIP Protocols and VOIP codecs is plus.• Knowledge in PBX technology and lines type (Analog, Digital and E1) is plus.• User knowledge in Microsoft Office Applications.Apply here or you can send your CV to email@example.com with the subject line Junior Technical Support . Company Industry Telecom / ISP Department/Functional Area IT Hardware Support / IT Hardware Repair & Maintenance Keywords Junior Technical Support Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Junior Technical Support Jobs also searched IT-Hardware Jobs PBX Jobs Product Training Jobs Technical Support Jobs Telecom Engineering Jobs Communication Skills Jobs Troubleshooting Skills Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?