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Junior Technical Support

Global Modern Telecom Solution

Posted on June 17, 2019

0 - 2 years Amman - Jordan

Bachelor of Science(Computers). Any Nationality

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Job Description

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Responsibilities
• Act as the first point of contact with the customers for open cases.
• Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screenshots, and try to reproduce the problem if applicable.
• Respond to the customers within the customers SLA and CRM response time with case status and expected actions.
• Provide the customer with known workarounds and resolutions.
• Install and activate Globitel Products on-site or remotely.
• Implement UAT on site after each installation.
• Conduct customer on-site/remote product training.
• Create final Site Configuration Document and Handover document.
• Implement major Updates and Fixes that require onsite/remote involvement.
Qualifications
• Experience from 0-2 years experience in the technical support field.
• Bachelor degree in Computer Science, Computer Engineering, Telecom Engineering or any related field.
• Excellent English communication skills (written and spoken).
• Advanced troubleshooting skills.
• Knowledge about reading traces and products log files.
• Advanced knowledge in windows servers operating systems administration.
• knowledge in Microsoft SQL 2012 -2016 installation and configuration.
• knowledge in Microsoft SQL (queries, Stored Procedure and Jobs).
• Knowledge in VOIP Protocols and VOIP codecs is plus.
• Knowledge in PBX technology and lines type (Analog, Digital and E1) is plus.
• User knowledge in Microsoft Office Applications.
Apply here or you can send your CV to jobs@globitel.com with the subject line Junior Technical Support .


Telecom / ISP

Keywords

Junior Technical Support

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