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KEY ACCOUNT MANAGER - CLOUD

Infonas

Posted on December 3, 2019

3 - 4 years Manama - Bahrain

Any Graduation. Any Nationality

Opening 01

Job Description

EMAIL JOB
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Main purpose
Represent the company both in Bahrain and Internationally, securing new business opportunities, maintain existing client relationships and increase revenue streams within those accounts in the form of up-selling by identifying new product requirements and demonstrating their benefits to the customer etc. Maintain a strong presence within the marketplace ensuring that all competition is equally matched and challenged with regards to products, services and pricing being offered.
Scope of the Job
• Continue to increase the company s market share and growth by securing new business
• Respond to and meet deadlines for all relevant RFP s (requests for proposal)
• Ensure that all the daily and month appointment quotas are met to satisfaction.
• Meet or exceed Quarterly targets.
• Keep current at all times relevant documentation and database information.
Main Tasks & Responsibilities
• Identify and pursue new sales opportunities as well as existing customer up-sell potentials that will result in significantly new and add-on business within the client and region.
• Create and implement account development strategies that will significantly enhance growth through researching and planning for future prospects.
• Plan their target/meeting schedule on quarterly, monthly, weekly and daily basis.
• Set Objectives for sales calls and meetings.
• Demonstrate and sell cloud and related IT services across the board.
• Provide all information necessary to ensure Administrative staff Compile, complete and produce all required reports promptly and correctly when required.
• Maintain and manage all sales related activities accordingly.
• Ensure CRM database and customer info is fully maintained/updated by administrative staff.
• Achieve and exceed set sales targets month on month by selling the company products and services into designated areas and corporate clients.
• Generate business and leads by making cold calls, and getting current customer, ensuring that records are maintained in the CRM correctly through the Administrators.
• Daily liaison with the commercial team to provide and share information to ensure that customers are receiving excellent customer service and suppliers provide consistent services.
• Attend and meet daily/weekly/monthly required appointment quotas.
Problem Solving & Decision Making
Handles problems associated with:
• Resolving any customer queries or issues.
• Ensuring there are no issues that will reflect in non-payment of invoices etc, and if so they are resolved as quickly as possible.
• Overcoming any competition concerns that the client may have related to price or service comparison.
• Inform management of any financial or service adjustments that may be required within any given account.
Is required to take decisions independently in connection with:
• Billing related Disputes with customers within authority limit.
• Approval of discounts within authority limit.


IT - Software Services

Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

Skills
• Ability to communicate at all levels both verbally and written.
• Team player.
• Result orientated.
• Excellent negotiation skills.
• Works well under pressure to meet deadlines etc.
•Knowledge
• AWS Certified Cloud Practitioner.
• Principles of account management.
• Local and Regional business/environmental knowledge.
• Technical understanding of products and services offered.
•Behavior
• Ability to clarify, deduce, understand and resolve any customer requirements or needs.
• Has a desire to solve problems and help customers.
• Independent thinker with a solution focused attitude.
• Fully motivated to achieve set goals and targets.
• Identifies and voices issues that may harm the business.
Experience, Education & Qualifications
• Experienced in IT services sales (preferably in the GCC.).
• Experienced within the cloud environment (preferably in the GCC.).
• Minimum 2 3 years experience managing corporate accounts and project management.
• Proven track record in opening, maintaining and developing corporate accounts.
• Any relevant cloud related certifications.
• Good knowledge of MS Office.
• Good in Arabic and English languages.
Working conditions
Physical Demands
• Willing to work if and when required above and beyond the normal calls of duty.
• Holding a valid Driver s license
• Prepared to travel at anytime, anywhere should the business have a requirement to do so.
Environmental conditions
• Working in normal office environment.
• Meeting with clients at their convenience.
Sensory demands
• Constantly socializing with clients.
Mental demands
• Meeting customer demands, sometimes very demanding customers.
• Dealing with a variety of people on numerous issues.

Keywords

KEY ACCOUNT MANAGER - CLOUD

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Infonas


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