Home Jobs in Egypt Jobs in Cairo Key Accounts Manager Jobs in Cairo Key Accounts Manager

Key Account Manager

Raya Contact Center

Posted on August 10, 2018

3 - 6 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

Email sent successfully.

Job Purpose:
Build positive productive relationships with clients for business growth; resolve any issues that arise to ensure customers are satisfied with our services; grasp customer needs and find ways to fulfill them
An outgoing and customer service oriented relationship manager to join our organization and work with our clients.
Key Responsibilities:
• Maintain good relationships with clients so that the business can maximize the value of those relationships
• Identify key contacts at potential client to establish and foster a relationship with them
• Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs
• Grow the business by identifying new sales and business development opportunities
• Schedule regular meetings, teleconferences and visit client offices to strengthen the relationships
• Create plans and collaborate with internal teams to address client s business needs
• Advise clients on creating profitable processes
• Act as a point of contact for complaints and escalate issues as appropriate and address client concerns promptly and professionally

Call Center / BPO / KPO / Outsourcing

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Professional Experience:
• 3-6 years of overall business expertise
• Proven experience in the clients Relations Management
• Strong background in contact center industry
Functional Level:
• Knowledge of relationship management best practices.
• Ability to develop sales plans.
• Devotion to high-quality customer service.
• Understanding of the market and the dynamics of competition.
• Understanding the commercial realities affecting the organization.
• Good analytical and research abilities.
Business Level:
• Knowledge of the company statement of direction
• Knowledge of internal policies and procedures
• Knowledge of company culture and values
• Skills to understand the value added contribution of the company in relation to its competitors
Interpersonal Level:
• Communication Skills
• Conflict management skills
Influencing skills
• Decision making skills
• Analytical skills
• Negotiation skills
• Presentation Skills


Customer service Telesales Relationship management Customer support Conflict management Analytical skills Relationship Research


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Raya Contact Center

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private