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Key Account Manager

Raya Contact Center

Posted on August 10, 2018

3 - 6 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Job Purpose:
Build positive productive relationships with clients for business growth; resolve any issues that arise to ensure customers are satisfied with our services; grasp customer needs and find ways to fulfill them
An outgoing and customer service oriented relationship manager to join our organization and work with our clients.
Key Responsibilities:
• Maintain good relationships with clients so that the business can maximize the value of those relationships
• Identify key contacts at potential client to establish and foster a relationship with them
• Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs
• Grow the business by identifying new sales and business development opportunities
• Schedule regular meetings, teleconferences and visit client offices to strengthen the relationships
• Create plans and collaborate with internal teams to address client s business needs
• Advise clients on creating profitable processes
• Act as a point of contact for complaints and escalate issues as appropriate and address client concerns promptly and professionally


Call Center / BPO / KPO / Outsourcing

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Professional Experience:
• 3-6 years of overall business expertise
• Proven experience in the clients Relations Management
• Strong background in contact center industry
Functional Level:
• Knowledge of relationship management best practices.
• Ability to develop sales plans.
• Devotion to high-quality customer service.
• Understanding of the market and the dynamics of competition.
• Understanding the commercial realities affecting the organization.
• Good analytical and research abilities.
Business Level:
• Knowledge of the company statement of direction
• Knowledge of internal policies and procedures
• Knowledge of company culture and values
• Skills to understand the value added contribution of the company in relation to its competitors
Interpersonal Level:
• Communication Skills
• Conflict management skills
Influencing skills
• Decision making skills
• Analytical skills
• Negotiation skills
• Presentation Skills

Keywords

Customer service Telesales Relationship management Customer support Conflict management Analytical skills Relationship Research

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Raya Contact Center


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