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Kids Club Attendant

Intercontinental Hotels Group (IHG)

Posted on July 2, 2018

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Overview:
To provide an appropriate welcome at Restaurant & Kids Clubs for guests and potential guests and kids, maximizing their dining experience using technical and individual social skills. Personally contribute of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment. Build rapport with and take a genuine interest in all children and parents utilizing the club's child activity services. Participate in everyday activities such as organizing arts and crafts time, leading games, reading stories and singing songs. Help keep facilities and equipment clean, neat and well maintained. Report accidents, injuries, and unsafe work conditions to manager. Plays the leading role in promoting the desired work culture around "Our Winning Ways".
Duties and Responsibilities:
Welcome Kids to the kids club accordingly, following kids club procedures and system
Make sure that the Kids Club is well maintained and clean
Provide a safe and health Kids club environment
Meet and greet all guests, and potential guests, at the front of the Restaurant & Kids Club by ensuring the following:
Ensure the Restaurant & Kids Club is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
Ensure Restaurant & Kids Club operating equipment is clean and in working order
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
Welcoming guests to the Restaurant & Kids Club, by using the guest name
Inquiring if they have a reservation and noting it in the reservation book if they do
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
Escort guests to their preferred table or reserved table and seat guests according to Restaurant & Kids Club standards
Take telephone bookings and document in the Reservation book according to Restaurant & Kids Club standards
Train wait staff and bus staff in hostess standards
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
Maintain responsibility of cleanliness of Kids Club
Maintain responsibility of cleanliness of all equipments' and toys
Assist with set up service at the restaurant and the kids club
Maintain detailed knowledge of menu, including daily specials
Maintain current information on all general activities of the hotel
Job Overview:
To provide an appropriate welcome at Restaurant & Kids Clubs for guests and potential guests and kids, maximizing their dining experience using technical and individual social skills. Personally contribute of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment. Build rapport with and take a genuine interest in all children and parents utilizing the club's child activity services. Participate in everyday activities such as organizing arts and crafts time, leading games, reading stories and singing songs. Help keep facilities and equipment clean, neat and well maintained. Report accidents, injuries, and unsafe work conditions to manager. Plays the leading role in promoting the desired work culture around "Our Winning Ways".
Duties and Responsibilities:
Welcome Kids to the kids club accordingly, following kids club procedures and system
Make sure that the Kids Club is well maintained and clean
Provide a safe and health Kids club environment
Meet and greet all guests, and potential guests, at the front of the Restaurant & Kids Club by ensuring the following:
Ensure the Restaurant & Kids Club is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
Ensure Restaurant & Kids Club operating equipment is clean and in working order
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
Welcoming guests to the Restaurant & Kids Club, by using the guest name
Inquiring if they have a reservation and noting it in the reservation book if they do
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
Being attentive to guest requests
Escort guests to their preferred table or reserved table and seat guests according to Restaurant & Kids Club standards
Take telephone bookings and document in the Reservation book according to Restaurant & Kids Club standards
Train wait staff and bus staff in hostess standards
Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
Maintain responsibility of cleanliness of Kids Club
Maintain responsibility of cleanliness of all equipments' and toys
Assist with set up service at the restaurant and the kids club
Maintain detailed knowledge of menu, including daily specials
Maintain current information on all general activities of the hotel


Hotels / Hospitality

Other

Keywords

Reservation Supervisor Hostess Training Business Executive Recreation

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Intercontinental Hotels Group (IHG)


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