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Kitchen Technician

Marriott Hotels Resorts /JW Marriott

Posted on August 3, 2018

3 - 4 years Dubai - United Arab Emirates

Diploma(Other). Any Nationality

Opening 01

Job Description

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JOB SUMMARY
The Kitchen Technician is responsible to provide technical, operational and administrative support to the Kitchen Supervisor on all Kitchen related issues. To install, maintain, perform preventative maintenance on, and recommend replacement of all Kitchen systems, tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Liaise with Kitchen Supervisor to order, mark, and stock parts and supplies for all Kitchen equipment, as needed. Assist to maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers.
SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
CANDIDATE PROFILE
Experience:

Minimum 3 years Kitchen Maintenance supervisory experience in a 5-star Hotel or equivalent
Skills and Knowledge

Demonstrated knowledge of commercial Kitchen equipment, and ancillary systems

Good understanding of Electrical & Mechanical Code (both local, IEEE and ASME) & an ability to Read and follow blueprints / schematics

Extensive Hands-on Kitchen Equipment maintenance experience, inclusive use of relevant Trade Tools, equipment & instrumentation

Proven experience leading a multi-disciplined technical team

Strong customer focus/perspective and relationship skills.

Strong verbal and written communication skills
Education or Certification

Diploma in Electrical/Electro-Mechanical engineering or equivalent
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Handling the smooth operation of all the Mechanical systems in the building to ensure superior guest service and product quality

Conduct daily walk-throughs to visually assess the safe and efficient maintenance and operation of the Kitchen & Laundry equipment

To provide hands on support of work assignments to ensure that work is completed in a timely manner and within specifications

To execute all preventive maintenance duties as outlined in the Preventative Maintenance Program and follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment etc.

To replenish Kitchen supplies and inventory in a timely and efficient manner, and minimize waste; and make sure equipment is prepared and operational for the following day's work.

Adhere to all company required purchasing policies and controls to stay within budget guidelines, as assigned.

Follow prescribed safety procedures and emergency plans for personnel and equipment by the company and according to local laws and regulations.

Participate in effective energy management programs and efficient use of equipment and utilities in the hotel.

In the absence of Kitchen Supervisor, conduct a daily briefing with Kitchen section team members on current key activities.

Anticipate and respond to guest issues and establish proactive processes to promote guest satisfaction.

Liaise with 3rd party vendors/contractors, as assigned

Maintaining a safe and hygienic work environment & Performing related duties and special projects as assigned.

Ensuring all Team associates have the proper supplies, equipment and uniforms.

Establishes and maintains open, collaborative relationships with Team associates.

Ensures that regular on-going communication occurs with associates in order to create awareness of business objectives, communicate expectations and recognize performance.

Carry out senior Engineering Leadership instructions or other designated person of authority
Safety and Security
Policies and Procedures

Follow company, hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests' service needs in a professional, positive, and timely manner.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Speak to guests and co-workers using clear, appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.
Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.

The physical ability to stand, sit, or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g., small print).

The physical ability to climb on a ladder to heights in excess of 10 , balance, and work above the shoulder frequently.


The physical ability to occasionally bend/stoop, kneel, crouch, and squat

The physical ability to use both hands for frequent grasping and occasional fine manipulation

The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.

The physical ability to occasionally push and pull various items, such as equipment, tools etc.

May need to adapt to multi-temperature work environments.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords

Auditing Operations Manager Quality Assurance Administration Preventive Maintenance Equipment Maintenance Product Quality Mechanical Engineering Quality Improvement Kitchen Supervisor

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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