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Knowledge Management & Communications Advisor - Amman - Jordan

Mercy Corps

4 - 5 years Amman - Jordan

Any Graduation. Any Nationality

, Posted on May 15, 2018 1 Opening

Job Description

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Program / Department Summary
Mercy Corps has been working with vulnerable populations in Jordan since 2003. Mercy Corps Jordan currently operates in all governorates of Jordan with an experienced team of staff and partners who are supported and led by a Country Team based in Amman that ensures consistent, technical and quality driven programming. Mercy Corps implements a range of activities aimed at supporting positive coping strategies by addressing the basic needs of vulnerable families while strengthening opportunities to generate income and increasing access to livelihoods. Mercy Corps Jordan focuses on (1) Humanitarian Response and Protection: providing humanitarian assistance to conflict affected and vulnerable populations to meet basic needs, maintain human dignity and facilitate self-empowerment; (2) Economic Opportunities and Resource Management: supporting income generating opportunities that transition individuals and households from financial dependency towards financial independence while facilitating market-system approaches; and improve energy and water use efficiency and good governance through infrastructure development and community engagement; (3) Community Strengthening: working with young people to address their diverse needs, promoting leadership and linkages with civil society, as well as promoting reconciliation and fostering trust across community divisions by strengthening conflict management and prevention mechanisms and enhancing social cohesion.
Globally, Mercy Corps has made a high-level commitment to achieving greater impact through evidence and learning, adaptive management, using data driven evidence to demonstrate results and contribute toward solving complex global challenges.
General Position Summary
The Knowledge Management & Communications (KM & Comms) Advisor is a member of the Jordan Performance and Quality (PaQ) Unit. The Advisor plays a critical role in both driving and demonstrating program performance across the country portfolio. S/he will design new, and maintain existing knowledge-management strategies and tools, to include systems for capturing information, processes for routinely gathering information, and strategies for visualizing information to a wide variety of audiences. The role will facilitate a culture of learning by initiating evidence-based lessons-learned sessions, contributing to a country-level research agenda, and tracking essential programme information and outcomes. S/he will develop strategic communications that not only showcase the Impact of Mercy Corps Jordan s work with key stakeholders, but also demonstrate Innovation and Influence within each programme project. The KM & Comms Advisor will ensure adherence to all Mercy Corps and Donors Branding & Visibility policies and procedures.
S/he will provide support to programmes during implementation, assisting with efforts to demonstrate program achievements, to integrate stories and research findings, and to report these back to donors and to Mercy Corps. S/he will play a critical role in program design, programme reporting, and learning events such as lessons-learned sessions, grant management (BVA) meetings and after-action review processes. This position will report to the Jordan PaQ Director and will work in coordination with the Director of Programmes (DoP), and Programme Pillar Directors, while working closely with programme teams to contribute to Mercy Corps thought leadership and programme quality.
Essential Job Responsibilities PROGRAMME QUALITY
• Ensure that digital filing system for programmes, finance and operations meets Mercy Corps Minimum Standards and donor audit requirements; conduct integrated training, maintenance and spot-check functionalities;
• Maintain a digital-library and guide the dissemination of country-level SOPs, best-practice guidelines, lessons-learned documents and research findings. Do the same for organizational minimum-standard documents and Impact/Innovation/Influence reporting (MC 3i s), and other global policies related to program implementation.
• Assist with the routine delivery of trainings in areas related to the documents above, to include Mercy Corps distinctive program management guidelines (PM@MC).
• Assist in the roll-out and maintenance of Tola, Mercy Corps proprietary knowledge-management system, across all programs.
• Support DoP, Pillar Directors and PaQ Director in ensuring that Mercy Corps Jordan programmes comply with PM@MC Minimum Standards;
• Support PaQ Unit in facilitating pillar-level project design and adaptation initiatives; programme start-up, kick-off, 90-day inception check-ins, quality audits, lessons-learned, and end of programme transition;
• Maintain list of all external working groups and representatives, a consultant/contractor roster. Plan information sharing events, as necessary.
• Support the programme pillars (coordinate, where appropriate) in the design of cost-effective, innovative and high quality programmes, being always responsive to strategies and needs for beneficiaries, donors, and Mercy Corps;
• Support programme pillars by coordinating the proposal development process, in coordination with MC Jordan technical, finance and operational staff, as well as HQ and regional teams.
• Reviews project reports, making sure that these are consistent with data from MC Jordan information management systems, comply with reporting requirements, and achieve a high-standard of English language use. Support projects in developing well-documented success stories and infographics to highlight program impact.
• Support DoP, Pillar Directors and PaQ Director in the implementation of regular programme assessments and grant management (BVA) meetings.
• Explore the use of online tools to increase coordination and visibility of activities internally and to relevant stakeholders.
• Create/maintain and oversee various trackers and informational calendars; this includes new opportunities tracker, active-grants tracker, reporting tracker, new funding opportunities, records tracking, and calendars for research and capacity building initiatives.

Industry Type : NGO / Social Services / Community Services / Non-Profit
Functional Area : Administration

Desired Candidate Profile

• Develop and implement a 2018-19 communications plan, including the development and roll-out of a new social-media strategy, aimed at strengthening consistency and quality of all branding and visibility initiatives, consistent with MC global directives.
• Track office visibility and communication initiatives: advise on the integration of communications plans into programme work-plans; collect and package programme success stories (field- and office-based); develop visualizations/infographics/narratives for country-level reports.
• Design, create and maintain sector-, pillar-, programmatic- and cross-cutting initiatives briefings and factsheets targeting external stakeholders. This includes a social-media footprint for the office that is in-line with branding and visibility initiatives and relevant strategies.
• Ensure that MC Jordan branding and visibility is in compliance with all donor requirements;
• In coordination with programmes, build itineraries for high-level visitors to Jordan, set key objectives for visits, and lead event coordination.
• Send 2 pieces (minimum) of Mercy Corps Jordan content to The Hub, The Globe each quarter.
• Work closely with Pillar Directors, PaQ Director and PaQ MEAL Advisor to support the creation of an evidence-based learning culture through consistent analysis of lessons-learned, DQAs and best practices to encourage adaptive management.
• Work closely with the PaQ director to define and constantly update the country office s learning agenda. Assist with the preparation and execution of learning activities, including field visits, focus groups, workshops, round-tables, and other events.
• Build capacity of programme pillars and project teams to produce well-documented narratives and infographics that highlight program s 3i s, and include information on lessons-learned to inform programmatic adaptation or course-correction of activities and future program design.
• Facilitate and maintain metrics on cross-pillar and programmatic internal learning and capacity building events (eg. Communities of Pratice and Brown-bag lunches). This includes events for staff to cultivate proposal development skills including technical writing, new opportunities training, donor relations, recruitment, and pricing/budgeting.
• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• As part of MC s commitment to organizational learning and in support of MC understanding that learning organizations are more effective, efficient and relevant to the communities they serve, MC expects all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility
Reporting and Learning Officer (TBD); Knowledge Management Intern.
Reports Directly To: Jordan PaQ Director
Works Directly With: Senior Management Team (SMT), Director of Programmes (DoP), Jordan PaQ Unit, Programme Pillar Directors (3x), Jordan CoP & DCoP, Project Managers & teams, Regional Programs Team, as well as Mercy Corps regional and headquarters PaQ team and TSU members.
Knowledge and Experience
• Bachelor s degree required. Masters or equivalent in a field related to Humanitarian or International Development or relevant fields is preferred.
• 4+ years of experience providing coordination or management support to program implementation.
• Proven ability to work cooperatively with internal and external stakeholders, and to play a leadership role in convening groups. Astute skills in relationship building and coordination.
• Experience in proposal writing and grant management.
• Extensive experience with business development, monitoring and evaluation, information management, and other learning efforts.
• Excellent English writing and communications skills required.
• Willingness and ability to travel frequently to Mercy Corps project sites and field locations.
• Fluency in English is required. Proficiency in Arabic a plus.


Project management Recruitment Auditing Monitoring Budgeting Technical writing Knowledge management Resource management Social media Reconciliation

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