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Knowledge Transfer Manager (61857)

SERCO Middle East

Posted on August 13, 2019

20+ years Riyadh - Saudi Arabia

Master of Science, Master of Technology/Engineering, Bachelor of Science, Bachelor of Technology/Engineering. Any Arabic National, Any European National, Indian, Filipino

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Job Description

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Key purpose

The Client has a royal mandate to ensure effective O&M across all government sectors within KSA. The key purpose of the Enablement Director is to support the delivery of the contract that will provide the Client and its government stakeholders with the blue-print for operational standards, procedures and systems, and the means with which to successfully implement and monitor them.



Reason for role

Serco was established in the Middle East in 1947 and the business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £324.8mn in 2016. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic in Abu Dhabi, MELABS and Dubai Airports FM in Dubai and Serco Saudi Services in KSA are key Integrated Services contracts.

In line with the wider group strategy, the contract will be the key catalyst in growing Serco’s reputation for O&M excellence in existing and new business sectors across the Kingdom. The Enablement Director role is to support the delivery of the contractual obligations, by ensuring the successful implementation and continued use of the new ‘World-Class’ O&M standards, procedures and systems across KSA government Entities.



Structure and reporting relationship

An adaptability to complex reporting lines is required for the role. Upper management reporting lines have yet to be finalised, but is likely to include:

Functional reporting to the Serco Contract Lead, the Technical O&M Director
Operational reporting to the Client’s partner Consultancy who are accountable for the implementation success
The role has management and functional responsibility for a team established in Riyadh.



Based on the specific requirement of the role

Key accountabilities

Successful delivery of departmental deliverables to quality, time and budget.
Building long-term relationships with the Client, its partners and KSA government entities.
Supporting the growth of the Serco reputation for operational excellence within KSA.
Co-ordinate, contribute and drive the Enablement department in the implementation of O&M standards and practices across KSA government Entities, with responsibilities that include:
Prepare operating procedures across organization, processes and systems that transform the Client’s O&M knowledge capability into a functioning O&M Management Office (OMMO).
Assist the formation and operationalization across government Entity OMMO’s by providing guidance and technical expertise.
Ensure adoption of the National O&M Manual standards and assist in the monitoring of compliance and performance
Develop the communication, change management and training programmes that facilitate ongoing implementation success
This position may be required to carry out other tasks from time to time as directed by the Serco Middle East Leadership team


Facilities Management

Engineering

Desired Candidate Profile

Essential technical and professional skills, knowledge and qualifications

Technical and Professional Skills

Minimum 20 years’ experience of major government and /or semi-government international O&M or facility/ asset management programs and projects, including proven excellence in direct project leadership role.
5 years minimum experience in leading multi-disciplined O&M transformation programmes.
5 years expertise in the development and implementation of O&M best practice standards, processes and systems.
Demonstrated experience in effective communication planning.


Knowledge

An existing network within KSA is desirable
Knowledge of both international and local (UAE) statutory and legislated requirements in governing large projects.
Knowledge of international change management best practice, preferably in multiple sectors.
A respected leader capable of developing close working relationships with the client to ensure the mutual success for all stakeholders and longevity of the contract and beyond.
Exceptional communication and interpersonal skills at an individual and team level.
Demonstrable subject matter expertise (and where appropriate accreditation) across multiple aspects of O&M.


Qualifications

Bachelor of Science / Engineering in engineering discipline from an accredited university. Post-graduate degree preferred


Any other role specific leadership attributes

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

Keywords

Knowledge Transfer Manager knowledge transfer Facility Management FM Asset Management O&M learning & development

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SERCO Middle East

Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).

Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.
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