This Job is Old and Position Might be Filled KSA - Helpdesk Agent Canon Emirates Posted on March 20, 2018 2 - 3 years Saudi Arabia - Saudi Arabia Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Serve as a help desk agent to ensure delivery of first class professional service to customers.What we giveWith Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.The Candidate will be responsible for:•Search for the callers' machine details in Winserve (machine serial number, customer name, telephone number);•Verify the machines' contract validity in Winserve, and if the contract is valid proceed with logging the service call;•If machine is not under contract, send the customer service quotation and then proceed on logging the call upon the customers' approval;•Insert in the service call the full problem description of the machine;•Dispatch the service calls to the engineers directly or notify the service supervisor and follow up on the called-in calls with the engineers (make sure the service call will be attended as per target response time)•Take the service calls details from the engineers over the phone or after receiving the job order, and fill the details in Winserve before closing the service call•Encode the received job order details•File the job orders alphabetically after encoding them in a box file•Create the new delivered machines in Winserve and arrange for the installation with the engineers•File the completed installed machines•Reply to all service query emails.•Log and reply to customers' emails with the call reference number•Follow up incomplete calls and partsWhat we askWe need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.• High School Diploma - essential• Relevant recognized formal qualifications, to University level - desirable• Good command of MS Office and Outlook - essential• Fluency in written and spoken English essential, knowledge of Arabic - desirableYou will need•Drive for Results•Focus on the Customer•Apply Business Acumen•Communicate Effectively Company Industry Printing / Packaging Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords KSA - Helpdesk Agent Customer service MS Office Quotation Imaging Helpdesk Spoken english Service Supervisor Business Executive Creative Relationship Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Agent Jobs also searched Agent Jobs Advisor Jobs Team Leader Jobs Customer Service Jobs Spoken English Jobs MS Office Outlook Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?