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KSA - Helpdesk Agent

Canon Emirates

Posted on March 20, 2018

2 - 3 years Saudi Arabia - Saudi Arabia

Any Nationality

Opening 01

Job Description

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Serve as a help desk agent to ensure delivery of first class professional service to customers.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
The Candidate will be responsible for:

Search for the callers' machine details in Winserve (machine serial number, customer name, telephone number);

Verify the machines' contract validity in Winserve, and if the contract is valid proceed with logging the service call;

If machine is not under contract, send the customer service quotation and then proceed on logging the call upon the customers' approval;

Insert in the service call the full problem description of the machine;

Dispatch the service calls to the engineers directly or notify the service supervisor and follow up on the called-in calls with the engineers (make sure the service call will be attended as per target response time)

Take the service calls details from the engineers over the phone or after receiving the job order, and fill the details in Winserve before closing the service call

Encode the received job order details

File the job orders alphabetically after encoding them in a box file

Create the new delivered machines in Winserve and arrange for the installation with the engineers

File the completed installed machines

Reply to all service query emails.

Log and reply to customers' emails with the call reference number

Follow up incomplete calls and parts
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
• High School Diploma - essential
• Relevant recognized formal qualifications, to University level - desirable
• Good command of MS Office and Outlook - essential
• Fluency in written and spoken English essential, knowledge of Arabic - desirable
You will need

Drive for Results

Focus on the Customer

Apply Business Acumen

Communicate Effectively


Printing / Packaging

Helpdesk / Customer Service / Telecalling

Keywords

KSA - Helpdesk Agent Customer service MS Office Quotation Imaging Helpdesk Spoken english Service Supervisor Business Executive Creative Relationship Executive

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