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KSA - Service Technician

Canon Emirates

Posted on March 20, 2018

2 - 3 years Saudi Arabia - Saudi Arabia

Any Nationality

Opening 01

Job Description

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The Candidate will be responsible for:

Provide first line trouble shooting (root cause of problems) on the vast majority of machines within their portfolio

Achieve a high first time fix rate and minimum recalls with the most cost-effective use of labor time and parts

Provide customer product instruction and user training

Report on a visit-by-visit basis about labor and parts investment, counter-reading and Symptom Cause Action (SCA) coding

Contribute to opportunities to improve maintenance and repair practices and modifications in the machine

Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits

Signal commercial opportunities to the sales and Marketing department

Make frequent contributions to the ongoing development of the team and overall service performance
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

High technical aptitude with excellent fault-finding skills

Able to give customer instruction

Good commercial insight to signal relevant events and opportunities

Ability to work alone in the field without daily guidance

Awareness to represent Canon as a company at all times (behavior, communication and presentation / appearance)

Responsible attitude

Ability to plan and prioritize own work

Calmness under pressure

Decision-making ability
You will need

Drive for Results

Focus on the Customer

Apply Business Acumen

Communicate Effectively

Printing / Packaging

Installation / Maintenance / Operations / Repair


Service Technician Service Coding Imaging User training Customer satisfaction Stock inventory Troubleshooting Business Executive Labor Relationship Executive


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