L1 Desktop Support Engineer

EXCIS COMPLIANCE LIMITED

Employer Active

Posted 10 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities



Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
  • Client in 190+ countries
  • 6000+ Engineers
  • 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Key Responsibilities:
  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.



Requirements
  • Bachelor Degree or equivalent in Computer Science or related field.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem- solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA s.
  • Excellent communication relationship-building and internal customer service skills
  • Adaptable and flexible in a fast-changing industry and work environment.


Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • L1 Desktop Support Engineer

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EXCIS COMPLIANCE LIMITED

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