L1 Support Engineer

Client of Innovations Group UAE

Multiple VacanciesEmployer Active

Posted 10 hrs ago

Experience

1 - 3 Years

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

Support for Windows 10/11, macOS, Office apps, and email clients

Printer & AV troubleshooting, meeting room and VC setup

Active Directory tasks (GPO, password resets, monitoring)

IMAC services (Installs, Moves, Adds, Changes)

M365 support and Active directory

First-level virus/malware diagnosis and resolution

Enhanced VIP support for senior management (with 2-hour SLA)

IT onboarding and awareness sessions for new users

Desired Candidate Profile

Tech-savvy and solution-oriented

Comfortable supporting both software and hardware

Professional in communication, especially with senior stakeholders

Able to work in a fast-paced, dynamic environment

Company Industry

Department / Functional Area

Keywords

  • L1 Support Engineer

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