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Lady in Red

Kempinski Hotel

2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on May 9, 2018 1 Opening

Job Description

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Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel
Ambassador (or First Lady). As an extended arm of the Managing Director she
welcomes, meets and farewells hotel guests and is responsible for the
communication with all guests providing highest quality service standards. The
Lady in Red is empowered to take immediate decisions in respect to guest well
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon. The hotel s wide variety of international restaurants, boutique mall and cinema provide ample dining and entertainment attractions. With its opening in 2018, the hotel s classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.
Key Responsibilities:
• Communication of hotel &
company philosophy and internal hotel representation.
• Have an in-depth knowledge of
the hotel and the geographical layout of the city / surroundings.
• Knowledgeable about all VIPs
in-house, hotel functions and special events.
• Collect as much feedback
information on VIPs as possible (on daily basis) by checking e.g. Google,
Opera PMS company wide, briefs and distribute this information within the
hotel to all relevant departments by e.g. daily guest fact sheets/reports,
newsletter, etc. and ensure information is updated in the guest profile.
• Welcome, facilitate and bid
farewell to as many guests as possible.
• Top VIPs MUST be welcomed upon
arrival, escorted to their room and bid farewell upon departure.
• Liaise with FOM and GM, to
prepare tailor made guest itinerary for Top VIP s when appropriate and
coordinate VIP greetings and departures ahead of time.
• Obtain as much information
about a guest s stay to be entered in the guest history.
• Welcome visitors to the hotel,
assist with general information, internal promotions and directions.
• Handle guest complaints and
requests in a polite and efficient manner, give further instructions to
the relevant staff if needed to ensure optimal guest satisfaction.
• Maintain a record of all
complaints and requests, follow up and inform concerned operating
• Walk throughout the hotel
recognizing guests and engage with them appropriately.
• Provide information to all
guests regarding the services and possible internal promotions of the

Industry Type : Hotels / Hospitality
Functional Area : Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Desired Skills & Qualifications:
• Hotel Apprenticeship/Higher College Education
• Minimum of 2 years experience in a
similar role, preferably in an international luxury five star hotel
• Food & Beverage and Sales
experience is a plus
• English excellent oral and written
• Additional language(s) - beneficial
• Proficiency in Microsoft Office (Word,
Excel and PowerPoint)
• Advanced knowledge of Opera
• Good knowledge of Micros


Luxury English MS Office Word guest satisfaction Managing Director Service quality Writing skills Layout Entertainment Architecture

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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