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Laundry Attendant

Marriott Hotels Resorts /JW Marriott

Posted on August 2, 2018

1 - 2 years Dubai - United Arab Emirates

Secondary School(Other). Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Ensure proper cleaning of linen, terry and guest clothing items and uniforms. To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.
SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Hotel Dubai

Number of Direct Reports - 0

Titles of Direct Reports n/a
CANDIDATE PROFILE
Experience

Worked in a laundry before
Skills and Knowledge

Good oral and written communication skills in English

Able to get on well with people from many different backgrounds

Able to work under pressure at times

Ability to be versatile

Able to do shift work

Has knowledge of different chemicals and fabrics
SPECIFIC DUTIES
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.
Essential Functions

Ensuring his/her uniform and name tag are worn as per hotel standard.

Proper sorting and tagging of guest clothes

Using equipment Flat presser, washing machine, dryers and dry clean machine

Wash and dry guest clothes

Pressing of guest clothes

Folding of guest clothes

Using correct chemicals

Delivering of guest clothes to guest rooms

Attending daily briefings and departmental meetings

Maintaining the cleanliness of work area

Arranging and organizing the laundry and linen store rooms

Inspect cleanliness of articles removed from the washer, dryer, or dry cleaning machines and place in clean linen carts.

Set dryers to designated times and temperatures based on fabrics contained in load.

Remove articles from dryer when cycle is complete.

Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.

Fold cleaned articles into designated size, either by hand or using folding machine.

Operate washing and dry cleaning machinery in accordance with company standards.

To be aware of Health and safety regulations

Any other relevant task
OTHER
Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Complete appropriate safety training and certifications to perform work tasks.

Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures

Follow company, hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests' service needs in a professional, positive, and timely manner.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Speak to guests and co-workers using clear, appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.
Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g., small print).

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords

Houskeeping houskeeping attendant housekeeping staff

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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