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Lead Field Service Technician


Posted on June 12, 2020

10 - 11 years Eastern Province - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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The purpose of this position is to operate Facilities Management contracts, connected services and service Contracts as well as to ensure that Honeywell meets contractual requirements and exceeds customer expectations, while also being an individual contributor.
Reach objectives in terms of contract performance, billable hours, productivity, and process compliance.
Delivery of agreed services on time, within scope, and within budget.
Maintains customer s satisfaction at acceptable levels, and resolves customer satisfaction issues
Reviews VOC feedback and takes appropriate proactive actions
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
Participate in estimate review process prior to jobs or contracts being achievable from a technical perspective. Participate in risk review (per Honeywell policy)
Ensures service contracts, additional works and small service projects are resourced properly
Actively discourage silo mentalities and attitudes
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
Where applicable, ensure fire and security industry codes and standards are upheld
Perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems and subsystems (including software where applicable) from simple to moderately complex in nature
Perform or provide advice on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other service technicians
Provide technical training, coaching, and work direction to other service engineers and technicians and subcontractors
Programming and engineering capabilities should also be superior and specific in nature to warrant the leadership level
Experience & Qualifications
BMS Technical Experience 10 years of experience
Excellent Honeywell and industry based basic programming skills
Strong fault finding skills
Excellent Honeywell product knowledge
Handing Services inside Aramco will be added value
Excellent troubleshooting in networking.
Expertise in communicating, negotiation and implementing process.
Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding
Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies
Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking
Technical Skills:
Expert in BMS (building management system)
Expert in XL800 series controllers (i.e. Xl Web, CPO, XL 500, XL800, FCUs, etc.)
Expert in configuration of EBI various versions (i.e. EBI310, 410, 430 & 500)
Commissioning experience in C-BUS, BacNet & LON topologies
Good Knowledge in Networking and windows server machines
Understanding of Aramco services, standard
Networking configuration and requirements understanding.
Understanding of LAN/WAN networks with distribution
Excellent troubleshooting in networking.
Additional Information
• JOB ID: HRD95909
• Category: Customer Experience
• Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
• Nonexempt

Installation / Maintenance / Operations / Repair


Lead Field Service Technician


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Honeywell is a Fortune 100 company that invents and manufactures technologies that cater to the tough challenges related to global macro trends such as safety, energy, security, productivity and global urbanization. Backed by 125 years of strong history and experience, the company blends physical products with software to manufacture world-class systems that aim to improve homes, buildings, factories, vehicles, utilities and aircraft.

The company has many affiliated companies running under its umbrella namely, System Sensor, Honeywell Aerospace, Honeywell Process Solutions, Honeywell Information Systems, Alerton, Honeywell Security and Fire, Honeywell FM&T, ADI Global Distribution, Honeywell Safety & Productivity Solutions, Honeywell Analytics, Honeywell Technology Solutions Inc., Honeywell Safety, Honeywell UOP and Honeywell Buildings.

Honeywell has approximately 129,000 employees spread across the globe. This statistics includes more than 19,000 engineers and scientists. With an unrelenting focus, the company is committed to quality, delivery, value, and technology in everything it does and is constantly looking to add professionals who understand the importance of these values.

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